Can I view visitors raw log data (IP Address, Hostname, etc.) for more than 2 days?
LiveHelpNow stores visitor raw log data (IP Address, Hostname, etc.) for 48 hrs.
The raw data is analyzed every 24 hours and compiled into individual reports (i.e. visitors by country/city, referrers, computer type, search keywords, search engines, chat session origin, and many, many more)
Once reports are produced the data is purged.
The report analytics data is stored for 12-24 months and may be accessed in Admin Panel->Reporting.