Building SMS Chat bot
How can I create and administer SMS Chat bot for my LiveHelpNow account?
What is an SMS Chat bot?
An SMS chat bot is an automated conversation via text messaging. It facilitates a conversation between a person and a Live Help Bot decision flow.
Why use SMS and why Chat bot?
- Almost everyone is using SMS to communicate.
- SMS open rate is 98%.
- Undisputed winner in convenience for both customers and agents. Customer: can always just text for help. Agent: Can take time in responding, unlike a traditional web chat, SMS can wait!
- Chances are your competition is not using it. Yet.
- So why Bot? Because answering some questions can be automated. We found that at least 40% of questions can be answered automatically. Heck, try texting this number to get your mortgage payment calculated by our SMS Bot: +19169999101
How do I create SMS Chat Bot in my LiveHelpNow account?
- Please create a chat bot by following steps described in How can I create and make changes to my chat bot?
- Provision existing or add a new phone number to your account to be used by your customers to text for help in Admin panel -> Support Channels -> SMS
- Finally configure the SMS phone number to use the chat bot created in step #1
- Done and Done!