Assigning Administrators and choosing extra permissions for operators

With LiveHelpNow you have full control over the content each operator is able to view and manage. The following ‘Extra Permissions’ are found in Admin panel -> System Setup -> Agents (select agent profile)

• You can make any agent an Administrator with full access to your system settings.

• Keep "Administrator" and all "Extra Permissions" unchecked to only allow this operator to access the Agent workspace.

• Extra Permissions:
  
• "View Reports" allows the agent to access the Analytics system and view all LiveHelpNow reports.
• "Manage Tickets" allows the agent to reassign tickets to other agents or "steal" a ticket.
• "Manage/Delete Tickets" allows the agent to "Manage Tickets" and delete tickets.
• "Delete Callbacks" allows the agent to delete callbacks.
• "Revise Knowledge Base" allows the agent to create articles and edit existing articles.
• "Administer Knowledge Base" allows the agent to "Revise Knowledge Base" and delete articles.
• "Log Agents Off" allows the agent to log other agents off.
• "Manage Agents View Access" allows the agent to manage the view access of other agents.
• "Reassign Active Chat" allows the agent to reassign active chats to other agents or "steal" a chat.