Firewall setup for LiveHelpNow service

Which IPs/Ports should I configure in our firewall to enable LiveHelpNow service?

Please whitelist *.livehelpnow.net and open ports 80 and 443 in your firewall settings.

If your firewall does not support 'wildcard' addresses (ex: *.livehelpnow.net) please allow the following domains and IPs:

livehelpnow.net
www.livehelpnow.net
developer.livehelpnow.net
app.livehelpnow.net
cdn.livehelpnow.net

184.170.245.163
184.170.245.166
184.170.245.167
184.170.245.168
184.170.245.169
184.170.245.170
184.170.245.180
184.170.245.181

 

Also, it is a very good idea to add *.livehelpnow.net to the trusted sites list in your Internet Explorer browser.

 

If your network is on a proxy, please whitelist the following URLs in order to enable the live chat translator tool.

*.googleapis.com
*.gstatic.com
Pki.google.com
Clients1.google.com

 Eventing API Webhook is pushed from the following IP, we do NOT however recommend whitelisting Eventing API IP addresses in your firewall as they frequently change and rather use HTTP Basic Auth within Eventing API settings:

184.170.245.162

 

 

 

 

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