Firewall setup for LiveHelpNow service

Which IPs/Ports should I configure in our firewall to enable LiveHelpNow service?

Please whitelist * and open ports 80 and 443 in your firewall settings.

If your firewall does not support 'wildcard' addresses (ex: * please allow the following domains and IPs:


Also, it is a very good idea to add * to the trusted sites list in your Internet Explorer browser.


If your network is on a proxy, please whitelist the following URLs in order to enable the live chat translator tool.


 Eventing API Webhook is pushed from the following IP, we do NOT however recommend whitelisting Eventing API IP addresses in your firewall as they frequently change and rather use HTTP Basic Auth within Eventing API settings:





Related articles