How do I send visitors a copy of their chat transcript automatically? Can I include a survey?
To start using this live chat feature, follow the steps below:
1. Please check that you have correctly mapped an "Email" prechat field on the prechat form to "Email" CRM field in Admin panel -> Chat -> Chat Windows-> Pre-chat settings so our system can use it to email a chat transcript to the customer. Other benefits of mapping CRM fields.
2. Make sure that "Email customers chat transcript automatically upon chat completion" is checked in Admin panel -> Chat -> Chat windows (select window) -> Post chat communication section. You may also choose a survey to include in the email. How to create surveys: http://help.livehelpnow.net/article/1/12768/
3. (Optional) Edit the Chat Transcript Email - "Transcript emailed" confirmation message in Admin panel -> Chat -> Chat windows-> System messages section.