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Customizing chat windows for different languages

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How do I customize multiple chat windows for different languages

  1. Create a new chat window for each language you would like to support in Admin Panel-> Chat ->Chat windows

  2.  Please customize pre-chat, post-chat, system messages and automations sections for each chat window to match your language.

  3. Add and configure Post Chat Surveys for each language(recommended)

  4. Finally, get your code for the newly created chat window in Admin Panel > System Setup > Website code
    Please generate a new embedded widget code for each language (chat window, survey) you created in the 3 previous steps.



If your website is not partitioned by language, meaning you do not have dedicated website or page to each language supported and would like to provide a selection on the same page for the visitor to select a language to chat please install Embedded widget code linking to the main organizational language and department (such as English) and provide language selection this way:


<a href="#" onclick="lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.refresh(); lhnJsSdk.openHOC(); return false;">English Chat</a>
<a href="#" onclick="lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.refresh();lhnJsSdk.openHOC(); return false;">Russian Chat</a>
<a href="#" onclick="lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ;lhnJsSdk.refresh(); lhnJsSdk.openHOC(); return false;">Spanish Chat</a>
<a href="#" onclick="lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.refresh();lhnJsSdk.openHOC(); return false;">Arabic Chat</a>
<a href="#" onclick="lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.refresh();lhnJsSdk.openHOC(); return false;">Chinese Chat</a>
<a href="#" onclick="lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ;lhnJsSdk.refresh(); lhnJsSdk.openHOC(); return false;">Italian Chat</a>
<a href="#" onclick="lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ;lhnJsSdk.refresh(); lhnJsSdk.openHOC(); return false;">Japanese Chat</a>

 

DEPARTMENTID is department you would like to visitor connected with and ChatWindowID is Chat Window ID setup in step #1

 

Paste the code on your website matching the language for the chat window you generated the code for.




               

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