What Changes Will the Knowledge Base Pages Update Bring?

Knowledge Base is an important tool that can help agents answer questions faster and more efficiently. In the attempt to better serve our customers we have reorganized the way LiveHelpNow Knowledge Base articles display. Here are the changes all LiveHelpNow users will see following this update. Left side column now displays the Knowledge Base category and article list for easier [...]

How do I create KPI Dashboards?

KPI Dashboard is a visibility tool for contact centers and customer support operations. Configuring and displaying all chat and ticket data from the LiveHelpNow software, the feature can help monitor and improve call center KPIs. With just a few clicks contact center operators can create attractive displays with clearly displayed real-time data. Here are the steps to set up a KPI Dashboard: [...]