What Changes Will the Knowledge Base Pages Update Bring?

NOTE: Since June 2021, additional updates have been added: In April 2022, LiveHelpNow moved KB article management into the Admin Panel → Knowledge Base → Articles, added scheduling, draft/approval workflows, and content block functionality. For the most current changes and roadmaps, please see our New Releases & Updates blog. Knowledge Base is an important tool that can help agents answer [...]

How do I create KPI Dashboards?

KPI Dashboard is a visibility tool for contact centers and customer support operations. Configuring and displaying all chat and ticket data from the LiveHelpNow software, the feature can help monitor and improve call center KPIs. With just a few clicks contact center operators can create attractive displays with clearly displayed real-time data. Here are the steps to set up a KPI Dashboard: [...]