How can I setup my customer support portal?

What is the customer support portal? The customer support portal allows your customers to log in and view their previous chats and tickets they have submitted. They can even reply to open tickets or submit new tickets right from the portal, eliminating the need for the customer to only reply via email. What do I need to do enable the customer support portal? Good news! The customer [...]

How can I setup multiple knowledge bases?

How to define multiple domains Defining your CNames within LiveHelpnow is very simple. Simply log into the LiveHelpNow Admin Panel and select Support Channels → Support Portal within the left menu. Next click the "Add new" button in the top right and enter the new domain in the text box and save. Restricting content We allow you to restrict the content that is included within each [...]