What actions are available within the LiveHelpNow bot?

Send MessageAssign to DepartmentStart ChatEnd InteractionClose chat windowPause (seconds)Ask to submit Secure FormAsk to request a callbackShow Knowledge Base ArticleSend all collected data to emailSend all collected data to smsSend all collected data to third partyStart SMS chatExecute Custom JavaScriptRecord outcomeAsk to request a ticketSubmit a ticketAPI RequestRestart botAsk HueShopify [...]

What is the Occupancy and Utilization report?

What is the occupancy and utilization report? The occupancy and utilization report is an enterprise level interactive report that will give you better insights into the efficiency of your teams. This report is filterable by department, by Shift or at the full Account level. . Each metric is tracked on a 2 minute interval to give you extremely detailed information and metrics across your [...]

How can I create and make changes to my chat bot?

Updating your bot has never been easier thanks to our new bot admin tool! The admin tool is split into 3 columns for easy and clear use. Column one is where you will find your field selection for existing steps, the add new field button and save button. The save button will appear once a change has been made. When adding a new field, you will first be prompted to select a field type. [...]

How can I setup my customer support portal?

What is the customer support portal? The customer support portal allows your customers to log in and view their previous chats and tickets they have submitted. They can even reply to open tickets or submit new tickets right from the portal, eliminating the need for the customer to only reply via email. What do I need to do enable the customer support portal? Good news! The customer [...]

How can I setup multiple knowledge bases?

How to define multiple domains Defining your CNames within LiveHelpnow is very simple. Simply log into the LiveHelpNow Admin Panel and select Support Channels → Support Portal within the left menu. Next click the "Add new" button in the top right and enter the new domain in the text box and save. Restricting content We allow you to restrict the content that is included within each [...]