How do I update my offline chat settings for holidays and vacations?

When your team is going to be offline for holidays or vacations, you can update your offline settings and message. This setting can also be modified when you have chat agents that have called out unexpectedly from work. The following video will explain the steps. Video to update your offline chat settings For the embedded style window, go to chat > chat windows > select your chat windows [...]

How do I register my long code SMS phone number for 10DLC?

Unregistered SMS traffic will be blocked by phone Carriers in February 2025. To avoid any SMS service disruption, you must follow these steps very closely. The phone carriers look for any opportunity to reject an SMS request, so your attention to detail in this process and patience will be very much appreciated. 1. Watch the following step by step video: 2. Go to Admin > Support Channels > [...]

What are the ChatGPT tools in LiveHelpNow?

Introduction to AI Tools in LiveHelpNowIn early May, LiveHelpNow is releasing ChatGPT-powered tools for system admins. In the coming weeks, more AI tools are coming to the agent workspace and chatbot. The tools are in a limited beta. LiveHelpNow will monitor their usage and future inclusion in our pricing packages. This article is a running list of all tools that have been released in beta. The [...]

What is the impact of U.S. state privacy and security laws and GDPR on my business?

There is a potential impact of recent court rulings in California and other states that may impact companies that have live chat and ticketing systems. On May 31, 2022, https://www.dlapiper.com/en/us/insights/publications/2022/06/javier-v-assurance-iq-llc-et-al/ the Ninth Circuit issued its ruling in Javier v. Assurance IQ, LLC et al. – a putative “session-replay” class action under the [...]