What actions are available within the LiveHelpNow bot?

Send MessageAssign to DepartmentStart ChatEnd InteractionClose chat windowPause (seconds)Ask to submit Secure FormAsk to request a callbackShow Knowledge Base ArticleSend all collected data to emailSend all collected data to smsSend all collected data to third partyStart SMS chatExecute Custom JavaScriptRecord outcomeAsk to request a ticketSubmit a ticketAPI RequestRestart botAsk HueShopify [...]

How can we integrate with Google Business Messages?

Google Business Messages allows your customers to message you directly from Google Maps or a Google search on an iOS or Android device. This new support channel offers extreme convenience and flexibility for you customers with an easy to find, direct line to support from your Google profile. Configuring the Integration First, navigate to the admin workspace within the LiveHelpNow platform. [...]

What is the Occupancy and Utilization report?

What is the occupancy and utilization report? The occupancy and utilization report is an enterprise level interactive report that will give you better insights into the efficiency of your teams. This report is filterable by department, by Shift or at the full Account level. . Each metric is tracked on a 2 minute interval to give you extremely detailed information and metrics across your [...]

What is changing or new in the KB on April 26, 2022?

Knowledge Base Management RelocationThe location to manage your knowledge base articles, categories and tags will be moving from the agent workspace to the admin workspace. Now, you will access the knowledge base article management at Admin Panel → Knowledge Base → Articles. From there, you will notice a small refresh of the overall tools and design but all of the functionality (and some new) [...]

How can I create and make changes to my chat bot?

Updating your bot has never been easier thanks to our new bot admin tool! The admin tool is split into 3 columns for easy and clear use. Column one is where you will find your field selection for existing steps, the add new field button and save button. The save button will appear once a change has been made. When adding a new field, you will first be prompted to select a field type. [...]