LiveHelpNow is a suite of tightly integrated online customer service tools for businesses both large and small that transforms online sales and customer service to be absolutely exceptional. LiveHelpNow features a Live Chat System, Email-Ticketing Management, Call Management and a Knowledge Base Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: [...]

All account data (chat transcripts, tickets, knowledge base articles) is stored at Rackspace data center in Chicago. The data is transmitted via 256bit encrypted SSL channel, stored behind a firewall and encrypted at rest. We use Transparent Data Encryption(TDE): http://technet.microsoft.com/en-us/library/bb934049.aspx The data is not sold or shared and is for your eyes only. You have full [...]

About GPR regulation These new provisions create a unified European framework for personal data protection which until now has been governed by the French Data Protection Act of 6 January 1978 and the EU directive 95/46/CE adopted in 1995 and transposed into French law with Law 2004-801 of 6 August 2004. These texts established the principles relating to how the personal data of natural persons [...]

You can easily setup LiveHelpNow support ticket software to serve as a drip email marketing campaign for lead nurturing. Let's consider the following very typical case: Send automated email to prospects who inquired about pricing after 24 hours, 72 hours, 1 week and 1 month. Steps to configure: Create a new ticket category "Pricing inquiry" in Admin Panel - Ticket System - System Setup - [...]

The information you would like to collect before chat is allowed to begin may be customized in Admin Panel > Chat System > Customization > Pre-chat requirements There are cases when collection of minimal information from the customer is favorable on pre-chat screen, such as Name, and to then collect the rest of the required information from customer while in chat, such as Account [...]

When a customer live chat request is not accepted by one of your agents in a timely manner(we recommend within 10 seconds), there is a very high chance of a customer abandoning the chat session.In the LiveHelpNow platform, these type of chat sessions are reported as "Dropped".Ideally your account should record 0 dropped chats to make sure your LiveHelpNow Challenge score as well as your company [...]