What are the capabilities of Hue AI available to my agents?

Hue AI: Your Customer Service Assistant on LiveHelpNow Hue AI serves as a valuable assistant for customer service agents using the LiveHelpNow platform. It is designed to enhance agent productivity by providing suggestions for responses and delivering user-friendly communication. The primary goal of Hue AI is to shorten chat session durations by as much as 80%, allowing agents to focus on [...]

Early release LiveHelpNow Windows App (Beta)

To download early release LiveHelpNow Windows App please follow this URL: https://livehelpnow-cdn.s3.us-east-1.amazonaws.com/downloads/windows/livehelpnow_beta.msi [...]

How to paste MS Word content into a knowledge base article

How to Copy Text from Word to Eliminate Formatting When developing knowledge base articles for LiveHelpNow using content from Word documents, it is essential to remove all formatting from the Word files before inserting their content into the article body. This ensures that the articles maintain a consistent style and functionality within the knowledge base system.Copying text from Microsoft Word [...]

How can agents access closed chat interactions for reference or to perform a "chat wrap-up" such as add tags, forms, comments?

How to Configure Agent Workspace to Show Past Chat Conversations Agents can configure their view to show past/closed chat conversations in addition to active ones This allows them to review past transcripts(up to 48 hours) and perform "chat wrap-up" actions such as adding tags, forms, or notes to the conversation. Follow the steps below to set this up Step-by-Step Guide: Access the Filter menu in [...]

How to re-authorize HubSpot account with LiveHelpNow?

If you need to re-authorize your HubSpot account with LiveHelpNow, follow these easy steps Step 1: Go to Admin Workspace -> Integration & Partners -> HubSpot Access your Admin Workspace and navigate to Integration & Partners, then select HubSpot Step 2: Clear Authorization Once in the HubSpot section, click on the "Clear Authorization" button to remove the current authorization. [...]