How can I change or add to the information customer provided when starting chat?

The information you would like to collect before chat is allowed to begin may be customized in Admin Panel > Chat System > Customization > Pre-chat requirements There are cases when collection of minimal information from the customer is favorable on pre-chat screen, such as Name, and to then collect the rest of the required information from customer while in chat, such as Account [...]

Setting up skill based routing and overflow for your live chat channel

If you would like to route chats to the highest skill agents first and route to lower skill agents only when higher skill agents are not available or are at the maximum chat limit, this article will explain how to set up skill based routing and overflow. Please make sure you have configured chat queueing for your account first. Skill routing and overflow may only apply to departments with [...]

Why my Chrome browser notifications do not show for LiveHelpNow new chat, ticket, etc events?

Please try following these steps to fix notifications: Navigate to chrome://settings/content/notifications in a new tab Find and remove https://www.livehelpnow.net:443 site: Login to your LiveHelpNow account at https://www.livehelpnow.net/lhn/console/ , you will be prompted to allow notifications, click to Allow Please check that notifications are enabled in your Chrome [...]

Adjust size, alter elements of Embedded widget for mobile devices

To make the chat button smaller: @media screen and (max-device-width: 480px) { #lhnHocButton{ zoom: .6; } } To adjust minimize button size of the Embedded Chat Window: @media screen and (max-device-width: 480px) { #lhnHelpOutCenter div.lhnWindow-header button.lhnWindow-header-closer, #lhnHelpOutCenter div.lhnWindow-header button.lhnWindow-header-minimizer {width:25px} } To [...]

Here's the installation guide for LiveHelpNow BigCommerce Plugin

Install LiveHelpNow App from BigCommerce App Marketplace Confirm install After installation finishes, click "Get Started" to login to your LiveHelpNow account and select Embedded widget to be used for this installation. If you do not have LiveHelpNow account, please create one here. Click Authorize button to be prompted with LiveHelpNow credentials Select Embedded Widget to be used for your [...]