How do I re-authorize our Salesforce account with LiveHelpNow account?

If you need to re-authorize your Salesforce account with LiveHelpNow, follow these easy steps Step 1: Go to Admin Workspace -> Integration & Partners -> Salesforce Access your Admin Workspace and navigate to Integration & Partners, then select Salesforce Step 2: Clear Authorization Once in the Salesforce section, click on the "Clear Authorization" button to remove the current [...]

How to install LiveHelpNow chat, ticket and FAQ widget on a BigCommerce powered website.

We always recommend using Google Tag Manager on a BigCommerce or any other website as it allows for a very simple script management. If your website uses Google Tag Manager, please http://help.livehelpnow.net/article/1/103932/integrating-livehelpnow-into-google-tag-manager" target="_blank follow this article to install LIveHelpNow widget on your website. Please follow these easy steps to [...]

How can support agents efficiently handle and resolve support tickets

Intro to Support Ticket in the Agent Workspace 2.0 When it comes to customer service communications, support tickets and live chat are two popular options While both serve the purpose of addressing customer queries and issues, they differ in terms of their effectiveness depending on the specific situation. Support tickets are highly effective in facilitating customer service communications that [...]

How can Hue AI be configured for chatbots or agent assist to enhance agent training time and efficiency?

Introducing Hue AI Discover the revolutionary power of LiveHelpNow Hue, a state-of-the-art, self-learning AI designed to handle 80% of your customer's general inquiries. Hue goes beyond traditional AI systems by actively absorbing information from various company sources, such as company website, knowledge base, SharePoint, canned responses, or previous CSR interactions making it [...]

Configuring chat system to allow time for After-Chat-Work (ACW)

After-Chat-Work (ACW), configuring Chat System to support ACW. After-Chat-Work (ACW) refers to the time agents spend wrapping up chats and completing necessary tasks after a conversation has concluded with a customer It is an essential part of providing quality customer service and ensuring all relevant information is properly documented. Enabling ACW for Agents To allow agents to have adequate [...]