How to use Emojis in Live Chat and Support Ticket Communications

When to Use Emojis: A Guide for Professional Customer Service Agents The Role of Emojis in Professional Customer Service Interactions Emojis have become an integral part of online communication, allowing users to express emotions, enhance messages, and add a personal touch to their conversations However, in professional customer service interactions, the use of emojis should be [...]

How to create leads from chats in Lead Docket?

Lead Docket offers a user-friendly solution for streamlining the process of lead acquisition in the legal field. With its intuitive interface, Lead Docket enables automation of lead intake, revolutionizing how law firms manage new client inquiries. To integrate LiveHelpNow chat with Lead Docket and have chat leads sent into Lead Docket flow automatically please follow these easy steps: Retrieve [...]

How to insert HTML/CSS/JavaScript code into a knowledge base article?

To insert an HTML/CSS/JS code into a knowledge base article please use “Embed” function: Click “Save” button to add the code to the [...]

How do I integrate chat or support ticket systems with Zoho CRM?

LiveHelpNow uses Zoho CRM email parser to create contacts or leads along with chat and support ticket transcripts in Zoho CRM. For more information on Zoho CRM email parser please see this article:https://help.zoho.com/portal/en/kb/crm/connect-with-customers/email/articles/email-parserSteps to integrate LiveHelpNow chat and ticket with Zoho CRMContact your LiveHelpNow account manager or [...]

How do I push conversion event to Facebook pixel from LiveHelpNow?

About Meta Facebook conversion trackingUsing LiveHelpNow chat bot, tracking and recording conversions for Facebook pixel is a simple task The process involves two main steps creating the Facebook pixel in your account, and then incorporating the LiveHelpNow chatbot into your website. Once the LiveHelpNow chatbot is implemented, whenever a customer interacts with it, the exchange of information is [...]