How do I launch Zoom App and initiate a phone call by clicking on a phone number within chat, ticket, SMS record in LiveHelpNow?

To launch Zoom App and initiate an outgoing phone call simply by clicking on a phone number shown within chat, email, SMS record in LiveHelpNow please follow these simple steps: Login to your Zoom account as administrator Select Account Management -> Account Settings -> Zoom Phone Make sure "Automatically Call From 3rd Party Apps" is [...]

How do I decrease customer wait time?

To decrease the time customers are waiting for their chat to be accepted, please have agents enable auto-accept setting by following these easy steps. Auto accept chats setting Go to operator settings by clicking on this icon in the operator panel. Enabled Auto-accept setting Once the setting is enabled, when an active chat is selected by an agent it will be accepted automatically if not [...]

Does LiveHelpNow track our campaigns (UTM parameters)?

Skip the "Overview" section if you are familiar with UTM parameters. Overview UTM parameters are simply tags that you add to a URL. When someone clicks on a URL with UTM parameters, those tags are sent back to your LiveHelpNow account for tracking. For example, you have setup a new Ad Campaign to promote a new product, [...]

How Can I Enable/Disable Two-Factor Authentication?

Two-factor authentication is a feature that combines password validation and phone(or email), thus adding another layer of security. After an agent enters the password, he/she will get a second code sent to his/her phone and/or email. Only after the agent enters the code will he/she get into the account. To increase account security, you can enable Two-Factor Authentication for your account in [...]

How do I install LiveHelpNow widget code in Google Tag Manager

Google Tag Manager (GTM) is a simple solution for managing JavaScript snippets that send data to third parties (like LiveHelpNow) from your website or app. You can easily add or remove snippets without requiring a developer to update any code. GTM is highly recommended for LiveHelpNow widget installation. It is easy, fast and the simplest way to load the LiveHelpNow on your website. Important: [...]