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  3. Troubleshooting

Troubleshooting

21 Articles
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Live Chat auto invitations do not appear when testing

  • 13937
  • 0

Windows App (Alerter) is showing "Connecting to notifications" message

  • 22275
  • 60

Hiding embedded widget when all agents are offline

  • 25053
  • 57

How to fix audio notifications for LiveHelpNow Windows App

  • 22977
  • 57

LiveHelpNow Windows App MSI installer fails with error 2503 and 2502

  • 219757
  • 72

Time Duration in Excel

  • 24646
  • 26

This installation package could not be opened

  • 32421
  • 58

The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again.

  • 87368
  • 30

Error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor"

  • 23665
  • 58

There is a problem with this Windows installer package. A DLL required for this install to complete could not be run.

  • 23928
  • 57

Why is there a message when installing the Alerter that says: "Object already exists"?

  • 94675
  • 131

Viewing Exported CSV files containing Arabic characters

  • 38841
  • 28

Using traceroute to diagnose network routing issues

  • 41271
  • 60

"Live chat is currently unavailable" message

  • 26837
  • 58

Published knowledge base articles display incorrectly

  • 24854
  • 57

Hardware Firewall SonicWall Issues

  • 28411
  • 72
  • 0

Troubleshooting live chat button status

  • 26435
  • 59
  • 0

Forgot Password

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