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  2. Categories
  3. Troubleshooting

Troubleshooting

21 Articles
  • 28151
  • 59

Live Chat auto invitations do not appear when testing

  • 12907
  • 0

Windows App (Alerter) is showing "Connecting to notifications" message

  • 21303
  • 60

Hiding embedded widget when all agents are offline

  • 24087
  • 57

How to fix audio notifications for LiveHelpNow Windows App

  • 21879
  • 57

LiveHelpNow Windows App MSI installer fails with error 2503 and 2502

  • 208477
  • 72

Time Duration in Excel

  • 23638
  • 26

This installation package could not be opened

  • 31370
  • 58

The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again.

  • 84700
  • 30

Error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor"

  • 22450
  • 58

There is a problem with this Windows installer package. A DLL required for this install to complete could not be run.

  • 22981
  • 57

Why is there a message when installing the Alerter that says: "Object already exists"?

  • 93093
  • 131

Viewing Exported CSV files containing Arabic characters

  • 37184
  • 28

Using traceroute to diagnose network routing issues

  • 39352
  • 60

"Live chat is currently unavailable" message

  • 25879
  • 58

Published knowledge base articles display incorrectly

  • 23915
  • 57

Hardware Firewall SonicWall Issues

  • 27234
  • 70
  • 0

Troubleshooting live chat button status

  • 25649
  • 59
  • 0

Forgot Password

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