Articles

• 32450
• 26

Exchange of confidential information in chat or ticket

• 48327
• 34

SMS Chat. Supporting customers who like to text.

• 29394
• 58

Right-to-left language support

• 29638
• 29

Importing Canned and Knowledge base content from other systems

• 35674
• 40

Mail Profile Setup - Email "From" address setup

• 37330
• 39

Recommended LiveHelpNow chat settings for HIPAA, PCI compliance

• 28347
• 57

Dynamic Department Routing

• 33491
• 28

How to Setup Visitor Automations

• 24822
• 58

Managing Agent View Access

• 28870
• 57

Department Isolation

• 36680
• 28

How to setup live chat queuing for call centers

• 42440
• 60

"Live chat is currently unavailable" message

• 33829
• 57

How to send visitors their chat transcript by email and include a survey

• 44965
• 63

How to export chat transcripts for your records

• 26924
• 68

Email Transcripts

• 40190
• 67

Chat Session Timeout

• 38610
• 58
• 0

How to Setup a Post Chat or Ticket Survey

• 36598
• 28

Chat, Ticket, Call tagging explained