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SMS Chat. Supporting customers who like to text.

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Right-to-left language support

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Importing Canned and Knowledge base content from other systems

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Mail Profile Setup - Email "From" address setup

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Recommended LiveHelpNow chat settings for HIPAA, PCI compliance

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Dynamic Department Routing

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How to Setup Visitor Automations

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Managing Agent View Access

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Department Isolation

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How to setup live chat queuing for call centers

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"Live chat is currently unavailable" message

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How to send visitors their chat transcript by email and include a survey

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How to export chat transcripts for your records

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Email Transcripts

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Chat Session Timeout

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How to Setup a Post Chat or Ticket Survey

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Chat, Ticket, Call tagging explained

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Perform an action in a custom code before chat launch