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• 26

Exchange of confidential information in chat or ticket

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• 34

SMS Chat. Supporting customers who like to text.

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• 58

Right-to-left language support

• 28721
• 29

Importing Canned and Knowledge base content from other systems

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• 40

Mail Profile Setup - Email "From" address setup

• 36069
• 39

Recommended LiveHelpNow chat settings for HIPAA, PCI compliance

• 27309
• 57

Dynamic Department Routing

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• 28

How to Setup Visitor Automations

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Managing Agent View Access

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Department Isolation

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• 28

How to setup live chat queuing for call centers

• 40991
• 60

"Live chat is currently unavailable" message

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• 57

How to send visitors their chat transcript by email and include a survey

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• 63

How to export chat transcripts for your records

• 25984
• 68

Email Transcripts

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• 67

Chat Session Timeout

• 37414
• 58
• 0

How to Setup a Post Chat or Ticket Survey

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• 28

Chat, Ticket, Call tagging explained