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Abandoned live chat requests. Causes and solutions.

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Changing customer provided chat information

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Time Duration in Excel

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Outsource customer service to a BPO

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Adding Watchers to Tickets

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How to view closed tickets

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How to Generate Reports On-Demand

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How to add canned messages

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LiveHelpNow proprietary Whisper Technology

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Using the LiveHelpNow Real-Time Language Translator

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Callbacks Workflow

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Email-Ticket Workflow

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How to Search Chat History

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How do I view the Browsing History for a visitor?

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Chatting with multiple customers at the same time