I would like to show a name and time for each chat message in the embedded widget

If you would like to display sender name and time sent for each chat message within the embedded widget please add the following CSS style to your page: #lhnHelpOutCenter div.lhnCustomerMessage > span, #lhnHelpOutCenter div.lhnOperatorMessage > span{ display: block !important; [...]

Alerter is showing "connecting to notifications" message that does not go away

When launching LiveHelpNow console within windows App (Alerter) you might see "Connecting to notifications" message which is permanently displaying on the screen like so: To resolve the issue please follow these steps: Completely exit Alerter by clicking on "Log out" red button in the top right corner of the operator console and exiting login screen(close login window) which will show [...]

How do I make the embedded window use Google Analytics Classic (gaq) or Google Tag Manager (gtm) instead of the Universal Google Analytics (ga)?

If you have Universal Google Analytics (ga) installed on your website along with Google Analytics Classic (gaq) and / or Google Tag Manager (gtm), LiveHelpNow embedded window will always default to (ga). You can force the embedded window to use the one of the other two products by adding the following code to the LiveHelpNow lhnJsSdk script. function lhnJsSdkReady() { [...]

How do I get Google Analytics to fire off LiveHelpNow event with only having Google Tag Manager on my website?

If you have Google Tags Manager installed on your website, the embedded window will send tag triggers to the following LiveHelpNow events: - Invite-Shown - Invite-Accepted - Invite-Declined - Prechat-Survey - Offline-Form-Opened - Offline-Form-Submitted - Chat-Started - Survey-Opened - Survey-Submitted - Callback-Opened - Callback-Submitted When LiveHelpNow fires a Google Tag [...]

How do i customize Embedded widget to closely match my website colors?

Embedded widget does not use iFrame and is just another DOM element on your web page allowing to completely style it by using CSS residing within your website styles. Here are all of the elements of the Embedded Widget available to be styled: div#lhnHocButton div.lhnHocChatBtnCont { background-color: #999999; } div#lhnHocButton.lhnround div.lhnHocChatBtnCont { [...]