I am new to LiveHelpNow and want to customize the system as quickly as possible. How do I get started?

Absolutely all LiveHelpNow windows (live chat window, ticket window, knowledge base) can be customized to match your website. Add your own logos, color schemes and messaging to reflect your brand. You can even design your own CSS styles for your chat windows, ticket forms, callback forms, and knowledge base pages. To customize the system, Login and select [Switch to admin panel] located at the [...]

Is LiveHelpNow PCI certified, HIPAA compliant, and GDPR compliant?

Yes, LiveHelpNow is https://sealserver.trustwave.com/cert.php?customerId=0772f1cb40934b1b8947f773616fd43b&size=105x54&style=" target="_blank PCI certified to accept payments from LiveHelpNow customers. Please use https://www.livehelpnow.net/blog/hipaa-pci-compliant-chat-and-email/" target="_blank Secure Forms functionality to collect sensitive data from your customers via chat or email. [...]

Is it possible to trigger a chat invitation based on user action, for example if there are products in the shopping cart?

It is possible to trigger chat invitation programmatically on your website. We recommend using automations founf in Admin Panel -> Chat -> Automations You can find more info on automations here: display a dynamic chat invitation based on unique visitor information. For example you would like to display chat invitation to a visitor with special product in his/her shopping cart. Or pop [...]

How do I install live chat as a link instead of a button, or link already existing graphical element on my page to open chat window?

Please install LiveHelpNow code first on your page. You can find the code for it in Admin Panel -> System setup -> Website code For embedded widget please use: <a href=“#” onclick="lhnJsSdk.openHOC();return false;”>Text or image</a> Please find many more options you can manipulate in the embedded chat installation here: [...]

Can I integrate LiveHelpNow account with SalesForce, HubSpot, SugarCRM or other CRM systems?

LiveHelpNow Help Desk Software fully integrates with Salesforce, HubSpot and many other partners. To integrate with other CRM systems please use our Notification API(webhooks): Notification API info Our API is very flexible and should you find you would like to extend it so it offers extract of other, not currently offered for extract information, contained under your account please contact us [...]