How do I support multiple languages/brands/organization units with LiveHelpNow Email Ticketing System

LiveHelpNow system may be used to support one or multiple (unlimited) brands or languages from the same account. Besides ability to completely customize customer views to match the brand, you may also route requests to proper skill/department within your account responsible to handle the brand or organization unit the submitted request was for. Here are the steps to customize [...]

I am unable to upload files in LiveHelpNow panel, how to fix?

When uploading files to Knowledge base you may encounter an error "Object reference not set to an instance of an object" .To fix please follow these steps: Exit Windows App by right clicking on the LiveHelpNow icon in the system tray and selecting "exit" -->Navigate to C:\Program Files (x86)\LiveHelpNow, Right click on LiveHelpNow.exe and select Run as [...]

I am moving from another customer service system and would like to import my canned and knowledge base content into my LiveHelpNow account, is this possible?

We would be very happy to import Knowledge base and Canned messages content into your LiveHelpnow account if the account has Paid subscription. Please provide an Excel spreadsheet or UTF-8 csv document in the following table format: Folder Folder Name Folder Name Canned Response Title Canned Response Content X My Main Folder X My Sub Folder [...]

Do you provide chat operators or we need to have ours using your tools?

LiveHelpNow is a customer service software suite that only provides the tools for your operators to use while helping your customers, such as live chat, SMS, email, VoIP and knowledge management. If your organization does not have enough resources, please check out our partner HelpSquad live chat service for info on augmenting your support [...]

What is LiveHelpNow Service Level Agreement (SLA)?

We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses Performive as Third Party for private cloud hosting environment, network and hardware uptime. https://performive.com/managed-services/ https://performive.com/managed-services/ Any critical issues with our software [...]