I am unable to upload files in LiveHelpNow panel, how to fix?

When uploading files to Knowledge base you may encounter an error "Object reference not set to an instance of an object" .To fix please follow these steps: Exit Windows App by right clicking on the LiveHelpNow icon in the system tray and selecting "exit" -->Navigate to C:\Program Files (x86)\LiveHelpNow, Right click on LiveHelpNow.exe and select Run as [...]

I am moving from another customer service system and would like to import my canned and knowledge base content into my LiveHelpNow account, is this possible?

We would be very happy to import Knowledge base and Canned messages content into your LiveHelpnow account if the account has Paid subscription. Please provide an Excel spreadsheet or UTF-8 csv document in the following table format: Folder Folder Name Folder Name Canned Response Title Canned Response Content X My Main Folder X My Sub Folder [...]

Do you provide chat operators or we need to have ours using your tools?

LiveHelpNow is a customer service software suite that only provides the tools for your operators to use while helping your customers, such as live chat, SMS, email, VoIP and knowledge management. If your organization does not have enough resources, please check out our partner HelpSquad live chat service for info on augmenting your support [...]

What is LiveHelpNow Service Level Agreement (SLA)?

We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses Performive as Third Party for private cloud hosting environment, network and hardware uptime. https://performive.com/managed-services/ https://performive.com/managed-services/ Any critical issues with our software are [...]

How do I create and setup a Mail Profile?

All emails to your customers are relayed from LiveHelpNow mail servers by default. So all ticket notifications as well as chat transcript emails will be sent to your customers from @livehelpnow email address. If you would like to relay mail from your domain, it must host a relaxed livehelpnow-based record (or added to an existing SPF record) along the lines of: v=spf1 include: [...]