I am getting the following error while installing LiveHelpNow: The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again.

Issue: error while installing LiveHelpNow Alerter "The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again." Resolution: Make sure you have necessary permissions to install software on your PC. Try re-installing .NET Framework 4.0 on your PC: http://www.microsoft.com/en-us/download/details.aspx?id=17851 Ensure that the folder [...]

How do I setup Support Ticket Automations? I want to manage support emails with my own business rules and SLAs.

Ticket automations allow you to setup automated rules to manage the support emails, web form submissions, and Twitter tweets you receive via LiveHelpNow Email-Ticket Management. Ticket triggers provide too many benefits to catalog; ranging from smart ticket routing to SLA management to custom notifications and so much more. This video explains typical use cases: As explained in the video, you [...]

When installing LiveHelpNow on my PC i receive error: There is a problem with this Windows Installer Package

Error "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor". Description When installing the LiveHelpNow alerter you may receive the following message: Cause This error may come from different reasons: Out-of-date version of Windows Installer. Not full access to the [...]

Why do I see this message when installing the LiveHelpNow Windows App? (There is a problem with this winodws installer package. A DLL required for this install to complete could not be run.)

This caused by a permissions error in Windows.Go to the start menu and type: Run into the search bar. Then when the Run dialog box opens type: %APPDATA% Then click the AppData folder on the top of the search bar. Then click into the Local folder. Right click on the TEMP folder. Hit properties, then click the security tab. Where it says To change permissions click edit. Click add to [...]

Why is there a message when installing the Alerter that says: "Object already exists"?

This issue is caused by a windows update. To resolve this issue you must first go to your start menu and click on Control Panel.Then click on Programs.Then click View installed updates. After that, click on Search installed updates.Then type: KB2918614 Then right-click on the update and hit Uninstall. You will need to restart your computer. After rebooting, you will be able to [...]