How do I setup my LiveHelpNow chat account in order to meet HIPAA and PCI privacy rules?

The following settings must be applied for LiveHelpNow Chat accounts to meet HIPAA privacy requirements as well as PCI compliance. MUST! For ALL PI,PHI,PCI data that needs be collected from the customer in SMS chat, in-Browser chat or Email, please setup and use secure forms. (Admin Panel->My account->Forms) Secure Forms allow data collected via encrypted channel, store encrypted at-rest [...]

I am getting "This installation package could not be opened" error while installing Alerter

What does "This installation package could not be opened" mean? There are at least three reasons why you might see the message This installation package could not be opened when trying to install LiveHelpNow. MSI file is on a network drive If you browse to a shared network folder and double click on an MSI file there, you may see the error message described. In this case, you should [...]

I am getting the following error while installing LiveHelpNow: The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again.

Issue: error while installing LiveHelpNow Alerter "The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again." Resolution: Make sure you have necessary permissions to install software on your PC. Try re-installing .NET Framework 4.0 on your PC: http://www.microsoft.com/en-us/download/details.aspx?id=17851 Ensure that the folder [...]

How do I setup Support Ticket Automations? I want to manage support emails with my own business rules and SLAs.

Ticket automations allow you to setup automated rules to manage the support emails, web form submissions, and Twitter tweets you receive via LiveHelpNow Email-Ticket Management. Ticket triggers provide too many benefits to catalog; ranging from smart ticket routing to SLA management to custom notifications and so much more. This video explains typical use cases: As explained in the video, you [...]

When installing LiveHelpNow on my PC i receive error: There is a problem with this Windows Installer Package

Error "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor". Description When installing the LiveHelpNow alerter you may receive the following message: Cause This error may come from different reasons: Out-of-date version of Windows Installer. Not full access to the [...]