When i export analytics data, specifically Contact list reports, i am unable to view arabic characters

Excel is not capable to process UTF-8 characters correctly when CSV is opened directly in Excel. The solution is to use data import: Save the exported file as a csv Open Excel Import the data using Data-->Import External Data --> Import Data Select the file type of "csv" and browse to your file In the import wizard change the File_Origin to "65001 UTF" (or choose correct language [...]

How do I setup Visitor Automations and Score Leads based on visitor behavior?

Visitor Automations allow you to optimize visitor engagement and increase online sales. Present visitors with chat invitations that speak to their interests, assign visitors to properly skilled agents, or assign custom 'visitor tags' that display to your operators based on visitor attributes and visitor behaviors on your website. Here is a video to explain how to better use visitor automations: [...]

I've setup department routing, how do I allow my operators to see only the visitors or chats I'd like them to see?

View Access is a setting controlled by LiveHelpNow admins that limits which Visitors and Chats each operator is able to see within their Operator Panel. Please Note: We do not recommend changing View Access settings unless you have setup department routing. What View Access actually does is limit the options that may be selected in the Visitor Filter of the Visitors/Chats grid in the [...]

How do I use a traceroute to diagnose network routing issues?

The troubleshooting steps in this support article should only be taken by your network administrator when diagnosing network connectivity issues. Please refer to this article for a complete list of troubleshooting steps: http://help.livehelpnow.net/article/1/7337/ There is a common utility known as traceroute, or tracert in DOS and Windows. The purpose of this utility is to show you the path [...]

How do I make it so my operators only see activity in their departments?

In order to accomplish this you will need to setup department routing for your account. -->Setup departments, one for each website, agent skill, any other business entity you would like to seggregate in admin panel->system setup->departments, and assign each operator to the correct department. Create Embedded Chat window for each department in Admin panel->Chat -> Chat windows [...]