Is live chat queuing available? My call center gets very busy and we need to insure service quality.

What are the benefits of live chat support compared to traditional phone support? Live chat software has a lower cost per interaction than phone support. Agents new to chat can handle 2 simultaneous chats, then take on 3 or more depending on the nature of the conversation What are the benefits of queuing live chats? Consistent service quality Chats are distributed equally between operators [...]

How do LiveHelpNow systems work together?

LiveHelpNow systems are designed to maximize your productivity. Each offers a unique set of benefits and they can be combined to create a fully streamlined, intuitive customer service suite. All LiveHelpNow Systems features: 100% hosted systems with 99.90% uptime guaranteed. No Installation, No Maintenance, No setup fees, No contracts. Full customizability to match your website, including [...]

When I start live chat, I see the "Live chat is currently unavailabe" message.

If you see "Live chat is currently unavailable" message when you attempt to start live chat session in live chat software, this means you have banned your own IP address. "Live chat is currently unavailable" message is only shown to customers whose IP Address was banned by one of your operators. To remove the ban please simply delete the IP address in Admin panel->System setup->Banned [...]

Is there a way for LiveHelpNow to push customer data such as Name, Email, Chat transcript, Offline message, etc. to my contact management system automatically, in realtime?

* This article should be read by a developer in your organization Introducing LiveHelpNow Eventing API (Webhooks) No more manually calling an API, no more transfer delays, and no more frustrated developers. Eventing, which acts as a Streaming API, will allow you to receive fully customizable data and push it to any resource on the web at the exact moment a LiveHelpNow event such as a [...]

Can you explain what's behind email-to-ticket functionality and how secure is it?

Once you set up http://help.livehelpnow.net/article.aspx?cid=1&aid=5978&back=1&nn=7/19/2013 2:49:24 PM automatic email forwarding, your company emails will be forwarded to LiveHelpNow’s http://www.livehelpnow.net/products/email-ticket-management-system ticketing system email, which will then lead to ticket creation right in your operator panel. The process is fully automated, fully secure, [...]