When I start live chat, I see the "Live chat is currently unavailabe" message.

If you see "Live chat is currently unavailable" message when you attempt to start live chat session in live chat software, this means you have banned your own IP address. "Live chat is currently unavailable" message is only shown to customers whose IP Address was banned by one of your operators. To remove the ban please simply delete the IP address in Admin panel->System setup->Banned [...]

Is there a way for LiveHelpNow to push customer data such as Name, Email, Chat transcript, Offline message, etc. to my contact management system automatically, in realtime?

* This article should be read by a developer in your organization Introducing LiveHelpNow Eventing API (Webhooks) No more manually calling an API, no more transfer delays, and no more frustrated developers. Eventing, which acts as a Streaming API, will allow you to receive fully customizable data and push it to any resource on the web at the exact moment a LiveHelpNow event such as a chat [...]

Can you explain what's behind email-to-ticket functionality and how secure is it?

Once you set up http://help.livehelpnow.net/article.aspx?cid=1&aid=5978&back=1&nn=7/19/2013 2:49:24 PM automatic email forwarding, your company emails will be forwarded to LiveHelpNow’s http://www.livehelpnow.net/products/email-ticket-management-system ticketing system email, which will then lead to ticket creation right in your agent workspace. The process is fully automated, fully secure, and [...]

Is there an easy way to link articles together in my Knowledge Base?

Yes absolutely. The video below shows how to search for other articles within the Knowledge Base article editor and drop in direct article links. How To Link Knowledge Base Articles Together Please note: Only administrators can create or edit Knowledge Base articles. Need more guidance? Learn http://help.livehelpnow.net/article.aspx?cid=1&aid=21190" target="_blank how to create a Knowledge Base [...]

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