Support Portal

Search our knowledge base or get in touch

basic

advanced

Exact phrase:

  • Home
  • Categories
    General Questions
    Getting Started
    Customization
    Advanced Customization
    Troubleshooting
    Security and Compliance
    Hue AI
    -- All Categories --
  • Sign in
  • Home
  • Categories
    General Questions
    Getting Started
    Customization
    Advanced Customization
    Troubleshooting
    Security and Compliance
    Hue AI
    -- All Categories --
  • |
  • Submit a ticket
  • Sign in
  1. Home
  2. LiveHelpNow

How to link Knowledge Base articles together

  • Date updated 2025-09-18
  • By LiveHelpNow

Is there an easy way to link articles together in my Knowledge Base?

Yes absolutely. The video below shows how to search for other articles within the Knowledge Base article editor and drop in direct article links. Please note: Only administrators can create or edit Knowledge Base articles. Need more guidance? Learn http://help.livehelpnow.net/article.aspx?cid=1&aid=21190" target="_blank how to create a Knowledge Base article from scratch or [...]

LiveHelpNow Prohibited Content & Commerce Statement

  • Date updated 2022-09-30
  • By LiveHelpNow

LiveHelpNow Prohibited Content & Commerce Statement

LiveHelpNow LLC prohibits the use of LiveHelpNow's services by any company or site that engages in any of the following: Displays material that exploits children, or otherwise exploits children under 18 years of age; Posts or discloses any personally identifiable information or private information about children without their consent (or their parents consent in case of a minor); Provides [...]

Published knowledge base articles display incorrectly

  • Date updated 2021-06-03
  • By LiveHelpNow

Why are graphics missing on my Knowledge Base articles? Everything shows up as text.

The Knowledge Base includes a Q&A template for quick article creation. How to create an article. Article 'answers' can be formatted using a built in rich-text 'WYSIWYG' editor that takes your text and automatically generates the code that allows published articles to be viewed online. It is always best to type answers directly into the template, rather than copying text from outside [...]

How to view closed tickets

  • Date updated 2021-06-03
  • By LiveHelpNow

How do I view closed tickets?

LiveHelpNow ticketing system stores your ticket transcripts for 2 full years and allows you to search through past tickets using the "Filter" link under the Tickets tab in your Operator Panel. To view closed tickets in the ticket grid select Filter, scroll down and check 'include closed'. The ticket grid will update automatically and include closed tickets below your Open and Working tickets. [...]

How to send visitors their chat transcript by email and include a survey

  • Date updated 2021-06-03
  • By LiveHelpNow

How do I send visitors a copy of their chat transcript automatically? Can I include a survey?

To start using this live chat feature, follow the steps below: 1. Please check that you have correctly mapped an "Email" prechat field on the prechat form to "Email" CRM field in Admin panel -> Chat -> Chat Windows-> Pre-chat settings so our system can use it to email a chat transcript to the customer. Other benefits of mapping CRM fields. 2. Make sure that "Email customers chat [...]

    • first
    • prev
    • Page 17 of 27
    • next
    • last

Author Information

  • Author Image

    LiveHelpNow



    Description:
    Total articles: 131
    Article Categories: 24
    • General Questions
    • Customization
    • Getting Started
    • Billing and Pricing
    • Services and Features
    • Live Chat System
    • Advanced Customization
    • Adv Troubleshooting
    • Installation
    • Adv Customization
    • Training Resources
    • Ticket System
    • Knowledge Base
    • Security and Privacy
    • RFQ / RFP questions
    • Account Setup
    • Troubleshooting
    • Integrations
    • HelpOut Tab
    • Chat Buttons
    • Chat Windows
    • Chat Invitations
    • Embedded Widget
    • Security and Compliance
    Article Tags:184
    • Live Chat System
    • Support System
    • Mobile
    • Leave A Message Form
    • Chat Transfer
    • Installation
    • Analytics
    • ticket system
    • email-to-ticket
    • alerter
    • operator panel
    • publish knowledgebase
    • Custom
    • button
    • history
    • cancel
    • policy
    • multiple
    • session
    • colors
    • website
    • operators
    • routing
    • department
    • override
    • javascript
    • offline
    • online
    • html
    • window
    • compare
    • different
    • liveperson
    • velaro
    • queue
    • notification
    • disable
    • agent
    • quickly
    • pricing
    • email
    • computer
    • trial
    • tutorial
    • image
    • photo
    • visitor
    • freeze
    • servers
    • chat
    • pre-chat requirements
    • canned
    • ban
    • ip address
    • limitations
    • add
    • subscription
    • security
    • secure
    • credit card
    • billing
    • help
    • page
    • network
    • compliance
    • HIPAA
    • PCI
    • SalesForce
    • API
    • EULA
    • cname
    • enable
    • livehelpnow
    • link
    • icon
    • paypal
    • Integration
    • languages
    • slow
    • connection
    • css
    • customization
    • multiple websites
    • price
    • cost
    • data
    • visitor raw data
    • callback system
    • training
    • real time
    • whisper
    • coach
    • chat tag
    • post-chat surveys
    • post chat survey
    • hidden
    • password
    • whisper mode
    • prices
    • logout
    • automatic
    • Export
    • Exporting
    • install
    • cookie
    • privacy
    • ADF
    • auto
    • lead
    • portal
    • template
    • brand
    • article
    • crm
    • unattended
    • silent
    • chat history
    • survey
    • customer name
    • visitor name
    • closed
    • resolved
    • filter
    • magento
    • reports
    • ticket tag
    • call tag
    • tagging
    • eventing
    • streaming
    • install chat
    • systems
    • workload balance
    • export chat
    • loading
    • view access
    • visitor filter
    • certification
    • safe harbor
    • embedded
    • proactive trigger
    • different departments
    • ticket trigger
    • autoresponder
    • add cc to ticket
    • watcher
    • visitor trigger
    • custom variable
    • webhooks
    • google analytics
    • google tag manager
    • redirect
    • net promoter score
    • licenses
    • zendesk
    • SLA
    • service level agreement
    • chat operators
    • customer service call center
    • answering service
    • online chat support
    • chat agent
    • right-to-left
    • arabic
    • hebrew
    • reminders
    • ticket reminders
    • multi brand
    • SMS
    • sms chat
    • live chat via text
    • sms live chat
    • landline texting
    • chat fields
    • no sound
    • can't hear sound
    • hide
    • gdpr
    • system messages
    • chat conversation messages
    • Data Protection
    • Data Retention
    • Accessibility
    • install in mobile app

Company Sites

GDPR Info

Privacy policy

Categories

  • General Questions
  • Getting Started
  • Customization
  • Advanced Customization
  • Troubleshooting
  • Security and Compliance
  • Hue AI
  • -- All Categories --

Connect With Us

  • LiveHelpNow
  • The most agent friendly contact center software
  • 515 S West End Blvd Suite 202
    Quakertown, PA 18951

  • 877-548-3001
  • [email protected]
  • https://www.livehelpnow.net
    Powered by LiveHelpNow customer support suite