LiveHelpNow Prohibited Content & Commerce Statement

LiveHelpNow LLC prohibits the use of LiveHelpNow's services by any company or site that engages in any of the following: Displays material that exploits children, or otherwise exploits children under 18 years of age; Posts or discloses any personally identifiable information or private information about children without their consent (or their parents consent in case of a minor); Provides [...]

Why are graphics missing on my Knowledge Base articles? Everything shows up as text.

The Knowledge Base includes a Q&A template for quick article creation. How to create an article. Article 'answers' can be formatted using a built in rich-text 'WYSIWYG' editor that takes your text and automatically generates the code that allows published articles to be viewed online. It is always best to type answers directly into the template, rather than copying text from outside [...]

How do I view closed tickets?

LiveHelpNow ticketing system stores your ticket transcripts for 2 full years and allows you to search through past tickets using the "Filter" link under the Tickets tab in your Operator Panel. To view closed tickets in the ticket grid select Filter, scroll down and check 'include closed'. The ticket grid will update automatically and include closed tickets below your Open and Working tickets. [...]

How do I send visitors a copy of their chat transcript automatically? Can I include a survey?

To start using this live chat feature, follow the steps below: 1. Please check that you have correctly mapped an "Email" prechat field on the prechat form to "Email" CRM field in Admin panel -> Chat -> Chat Windows-> Pre-chat settings so our system can use it to email a chat transcript to the customer. Other benefits of mapping CRM fields. 2. Make sure that "Email customers chat [...]

I am using SonicWall on my network and LiveHelpNow operator panel sometimes does not load. It happens randomly.

This solution applies only to SonicWall users having intermitten connectivity issues with LiveHelpNow operator panel: To resolve the issue please follow these steps On the SonicWall please go to http://lanip/diag.html Click on Internal Settings Find the setting Enforce Host Tag Search for CFS Uncheck the box and click [...]