What extra permissions can I give to an operator?

With LiveHelpNow you have full control over the content each operator is able to view and manage. The following ‘Extra Permissions’ are found in Admin panel -> System Setup -> Operators (select operator profile) You can make any operator an Administrator with full access to your system settings. Keep "Administrator" and all "Extra Permissions" unchecked to only allow [...]

Is LiveHelpNow Section 508, WCAG VPAT 2.4 Compliant?

LiveHelpNow is fully compliant with WCAG/VPAT/508 Please see this LiveHelpNow VPAT2.4 Rev508 A AA Feb 2020 with all applicable to text points supported. LiveHelpNow is the only software on the market today that provides embedded chat widget that does not use iFrames which makes it really the only provider able to support full accessibility features. All LiveHelpNow software systems are Section [...]

I need to seamlessly install the LiveHelpNow Windows App on computers in our Network, is this possible?

The LiveHelpNow Alerter package file has an .msi extension (livehelpnow.msi my be downloaded from http://www.livehelpnow.net/alerter/ ), and you may manipulate it using the msiexec utility. For installation, use the /i and /qb switches. Use the /l* switch to produce a log file. You can provide named options (or "properties") at the end of the command line; which properties are supported depends [...]

How do I export chat transcripts for my records?

LiveHelpNow makes past chat transcripts available for you to view for 90 days. If you’d like chats saved longer for your records, there are a number of ways to export them: Email transcripts- You can have every chat transcript sent to you by entering an email address in Admin panel > Chat > Chat windows (select chat window). Scroll down to post-chat communication(Email [...]

Where do I find LiveHelpNow reports for my account, and how do I generate them?

A wide variety of website performance reports can be generated by logging into your LiveHelpNow account and switching to Admin panel -> Reporting. If you cannot see the Analytics tab then you do not have access to reports. If you need access to Analytics, contact your Administrator. To generate a report: Select a category from the navigation menu on the left hand side. Select a report. [...]