How do I update an existing Knowledge Base article?

Once you've http://help.livehelpnow.net/article.aspx?cid=1&aid=21190" target="_blank created a Knowledge Base article, you can make changes to it anytime and apply those changes instantly. Please note: Only administrators & agents with permission can edit Knowledge Base articles. To edit an existing Knowledge Base article, please go to the Admin panel - Knowledge Base - Articles - then search [...]

What extra permissions can I give to an agent?

With LiveHelpNow you have full control over the content each operator is able to view and manage. The following ‘Extra Permissions’ are found in Admin panel -> System Setup -> Agents (select agent profile) You can make any agent an Administrator with full access to your system settings. src="http://supportsystem.LiveHelpNow.net/resources//1/Chat System/Make_Admin.png Keep "Administrator" [...]

Is LiveHelpNow Section 508, WCAG VPAT 2.4 Compliant?

LiveHelpNow is fully compliant with WCAG/VPAT/508 Please see this LiveHelpNow VPAT2.4 Rev508 A AA Feb 2020 with all applicable to text points supported. LiveHelpNow is the only software on the market today that provides embedded chat widget that does not use iFrames which makes it really the only provider able to support full accessibility features. All LiveHelpNow software systems are Section [...]

How do I add an image to a Knowledge Base article?

Upload an image into the Knowledge Base content management system (CMS) and paste it directly into an article. Please note: Only administrators can create or edit Knowledge Base articles. src="https://cdn.livehelpnow.net/clients/1/kb/kbaddimage1_cecb5d71-819e-412d-8697-c0eced55da45.png" id="195f91ba-15d1-433b-afa2-1142bdf793ce" alt="kbaddimage1" width="90%" height="auto" [...]

I need to seamlessly install the LiveHelpNow Windows App on computers in our Network, is this possible?

The LiveHelpNow Alerter package file has an .msi extension (livehelpnow.msi my be downloaded from http://www.livehelpnow.net/alerter/ ), and you may manipulate it using the msiexec utility. For installation, use the /i and /qb switches. Use the /l* switch to produce a log file. You can provide named options (or "properties") at the end of the command line; which properties are supported depends [...]