How and where is Live Chat, Ticket and Knowledge Base data stored?

All account data (chat transcripts, tickets, call records, knowledge base articles) is stored at Performive SOC 2 Type II certified data center in Atlanta, GA with backup site in Los Angeles, CA (SOC 2 maybe provided upon request). The data is transmitted via 256bit encrypted SSL channel, stored behind a firewalls and sensitive data [...]

Is there a way to pass information that our website already knows about a visitor to LiveHelpNow operator panel for our agents to see?

To provide known customer infromation to your operators behind the scenes please use "Custom information Feed"Custom Information Feed Custom Information Feed is another valuable feature of LiveHelpNow Live Chat Software. It allows for a custom information to be passed from your website pages to your customer service agents servicing your LiveHelpNow Live Chat account.For example you can setup [...]

How many web agents does my site require?

It all depends on how many visitors your site receives daily.On average 1 chat agent for each 100 daily visitors should be sufficient.So if your site serves 200 unique visitors daily it is recommended to have 2 chat agents assuming the live chat button is installed in visible location on your website. If you are having troubles staffing your chat, please consider outsourcing to a live chat [...]

Can my agents handle more than one chat at a time?

Absolutely! The LiveHelpNow operator panel is layed out in order to helps an agent serve up to 5 chat session simultaneously with minimum stress. Of course an agent can serve unlimited chat sessions at a time, we just recommend no more than 5. How do I manage the chat windows when I am chatting with more than one [...]

What makes LiveHelpNow different than other Help Desk Software companies?

LiveHelpNow is an omnichannel suite of tightly integrated online customer service tools for businesses both large and small that transforms online sales and customer service to be absolutely exceptional. LiveHelpNow features a Live Chat System, Email-Ticketing Management, Call Management and a Knowledge Base Here are just some of the features that differentiate LiveHelpNow from other help desk [...]