How do I get every chat transcript sent to me by email?

You can have every chat transcript sent to you by entering your email address in Admin panel -> Chat -> Chat windows, select chat window and find the setting listed as 'Email transcripts' within "Post chat communication" section. All chat transcripts including of chats that were not answered (Dropped) will be emailed to the email address specified on the chat window in the above step. [...]

Can you send automotive sales leads to my systems in ADF XML format?

Auto-Lead Data Format, also known as ADF XML, is a standard format used in the automotive industry to collect data associated with sales leads. LiveHelpNow can automatically send leads in ADF XML format from our Live Chat System to your customer relationship management (CRM) software. More information about ADF XML format: http://en.wikipedia.org/wiki/Auto-lead_Data_Format To have live chat [...]

Does LiveHelpNow leave cookies on visitors' computers?

LiveHelpNow, LLC recognizes that the growth of online services, including Internet services, has created many privacy concerns, particularly for consumers. LiveHelpNow does not store any permanent cookies on visitors' computers. A temporary session cookie is used that identifies the visitor, however no personally identifiable information is stored within the cookie. If your requirement is to [...]

How do I setup canned messages? Can my operators create their own?

Canned responses allow you to store commonly used messages like greetings, product/service descriptions, and short answers to frequently asked questions for repeated use when chatting with customers. Canned responses were relocated to Admin Panel > System setup > Canned responses and may now be organized by folders. Folders may be given access permissions so only certain departments may [...]

Why is my live chat button showing ‘online’ when I am offline?

Please check the following settings to resolve the issue:Click on the agent list icon and make sure all staff or set offline. src="https://cdn.livehelpnow.net/clients/1/kb/logoff_d71bfc9b-a4dc-4bb6-89cb-cbb79d7a4d2e.png" id="431267c9-8b7e-4c1c-9715-91840bb769f3" alt="logoff" width="90%" height="auto" data-image="431267c9-8b7e-4c1c-9715-91840bb769f3 [...]