Does LiveHelpNow leave cookies on visitors' computers?

LiveHelpNow, LLC recognizes that the growth of online services, including Internet services, has created many privacy concerns, particularly for consumers. LiveHelpNow does not store any permanent cookies on visitors' computers. A temporary session cookie is used that identifies the visitor, however no personally identifiable information is stored within the cookie. If your requirement is to [...]

How do I setup canned messages? Can my operators create their own?

Canned responses allow you to store commonly used messages like greetings, product/service descriptions, and short answers to frequently asked questions for repeated use when chatting with customers. Canned responses were relocated to Admin Panel > System setup > Canned responses and may now be organized by folders. Folders may be given access permissions so only certain departments may [...]

Why is my live chat button showing ‘online’ when I am offline?

Please check the following settings to resolve the issue: Sign into your Operator Panel, click [View operators] and make sure all operators are [...]

How do I change the automatic logout settings for my operators?

There are 2 different ways to change the auto logout settings for your operators:1. Administrators can setup an ‘Offline Schedule’ to logout everyone at the same time every day. The Offline Schedule can be found in Admin panel -> Chat -> General settings. src="https://cdn.livehelpnow.net/clients/1/kb/autologout_00552627-cd73-4c2b-bcd3-b6f4590f8b03.png" [...]

I forgot my password. How can I retrieve it?

If you have forgotten your password please follow this link and an email will be sent to you with your password. https://www.livehelpnow.net/lhn/agent/passwordreminder.aspx If your email is not listed in the system (You do not receive a password reminder) please ask your administrator to lookup your password. This can be found in Admin panel -> System setup -> Operators (Select operator [...]