How do I change the automatic logout settings for my operators?

There are 2 different ways to change the auto logout settings for your operators:1. Administrators can setup an ‘Offline Schedule’ to logout everyone at the same time every day. The Offline Schedule can be found in Admin panel -> Chat -> General settings. src="https://cdn.livehelpnow.net/clients/1/kb/autologout_00552627-cd73-4c2b-bcd3-b6f4590f8b03.png" [...]

I forgot my password. How can I retrieve it?

If you have forgotten your password please follow this link and an email will be sent to you with your password. https://www.livehelpnow.net/lhn/agent/passwordreminder.aspx" target="_blank https://www.livehelpnow.net/lhn/agent/passwordreminder.aspx If your email is not listed in the system (You do not receive a password reminder) please ask your administrator to lookup your password. This can be [...]

What happens when a visitor’s request to chat is not accepted? How long will they stay in the queue?

If your live chat system is online, visitors who click to chat are entered into a queue until an agent accepts the chat request. After a set period of inactivity between the agent and the visitor the chat session will “timeout.” At that point, the visitor will receive a prompt allowing them to either leave a message or continue waiting. We highly recommend keeping chat session timeout set to the [...]

How do I configure post-chat/ticket surveys?

A Post-chat survey is a must have https://www.livehelpnow.net/products/live-chat-system live chat software feature if you would like to capture customer feedback on their experience with your agents. It will help you improve the way customers are handled by your support staff. To enabled post chat survey please follow these steps: Switch to Admin Panel > System Setup > Surveys. Click [ + [...]

How do I use tags? Is there a tag report?

Chat Tagging Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to know. Now, however with LiveHelpNow http://www.livehelpnow.net/products/live-chat-system live chat software, your agent can choose up to five tags, classifying a chat as, for example, a sales [...]