How do I manage ticket notifications? Who gets notified, when, and why?

The LiveHelpNow http://www.livehelpnow.net/products/email-ticket-management-system ticketing system is designed to help you manage customer inquiries by notifying specific people when a new ticket is submitted or if there's an update to an existing ticket. You can manage all of your support emails with Email-Ticket Management by [...]

How do I chat with my international customers using real time language translation?

We've harnessed the power of language in order to provide you with real-time translation in a chat session. If your customer's first language is something other than English, they can now type in the language they're most comfortable with and their text will be translated, on the fly, into English (or any other language your agent chooses). Your agent's reply will instantly be translated back, [...]

Does LiveHelpNow integrate with Google Analytics and Adwords?

LiveHelpNow live chat software integrates with Google Analytics and Google AdWords out of the box, giving you powerful metrics that translate into dollars. With Google Analytics you can track a visitor to your website as he or she goes down the path to purchase: Your home page, then your product page, perhaps a chat (where, ideally, your representative convinces the customer to buy), then the [...]

I would like to set a cookie or do any other action for the visitor who is about to launch chat window, how can I do that?

For embedded chat window installation: Please see LiveHelpNow JS SDK call back functions to accomplish custom functionality based on events, such as chat window open, closed, etc. Here's an example of adding custom functionality upon pre-chat form being shown. function lhnJsSdkPreChatShown(){ // This function will be called when the prechat form is shown. //Do something } For [...]

What will visitors see when my live chat is offline?

When you are unavailable to accept live chat requests, LiveHelpNow has you covered. Your visitors will be prompted to leave their questions & contact information for follow-up. Offline message will be sent via email to the department email the chat installation is being routed to and may be configured in Admin Panel->System setup ->Departments. If you are using [...]