I would like to set a cookie or do any other action for the visitor who is about to launch chat window, how can I do that?

For embedded chat window installation: Please see LiveHelpNow JS SDK call back functions to accomplish custom functionality based on events, such as chat window open, closed, etc. Here's an example of adding custom functionality upon pre-chat form being shown. function lhnJsSdkPreChatShown(){ // This function will be called when the prechat form is shown. //Do something } For [...]

What will visitors see when my live chat is offline?

When you are unavailable to accept live chat requests, LiveHelpNow has you covered. Your visitors will be prompted to leave their questions & contact information for follow-up. Offline message will be sent via email to the department email the chat installation is being routed to and may be configured in Admin Panel->System setup ->Departments. If you are using LiveHelpNow Support [...]

What reports are available in the LiveHelpNow Analytics system?

Executive Reports Main OverviewVisits & Page views, New vs. Returning Visitors, Chat Sessions, Visits by Source. Marketing OverviewTop 5 Referrers, Top 5 Keywords, Top 3 Campaign Sources (direct hit, via referral, via search) Content OverviewTop 5 Entrances, Top 5 Exits, Top 5 Content Marketing Reports ReferrersTop Referrers Referrer URLsTop Referrer URLs Search EnginesTop [...]

How do I use the callback system?

The callback request system allows your customers to notify you when they need to speak with a live operator. It adds the functionality of an answering machine to your company website. Select an open callback to expand the Callback request info and click “Assign” to direct the callback to an operator. *Once an open callback request has been assigned, only the designated operator [...]

How do I close a ticket? What does “working” or “waiting for response” mean?

LiveHelpNow Email-Ticket Management allows you to manage inquiries collaboratively in order to provide the most service to your customers in the least amount of time. Each Ticket starts out as “Open” in the ticket grid and ends up “Closed” when it is resolved. Select an open ticket to expand the Ticket info and click “Accept” to start working on it. You can also “Assign” the ticket to a [...]