How can I find out if my network is having trouble connecting to LiveHelpNow?

LiveHelpNow is hosted on the cloud with facilities in different geographic areas of the US and Europe. If you experience slow loading of the operator panel, notice delays when sending & receiving messages, or get delayed alerts from the LiveHelpNow Alerter please check your network for connectivity issues by doing the following: Go to http://www.pingtest.net to have your connection [...]

Does LiveHelpNow support different languages?

Yes. You can translate your LiveHelpNow account into any language for the customer facing side of the software. Here are the steps to customize each live chat workflow into the language you desire. Surveys (Create multiple surveys, including post-chat surveys) http://help.livehelpnow.net/article.aspx?cid=1&aid=12768 Chat System Chat widget labels - This article will show you how [...]

How do I upgrade to paid subscription?

To Subscribe to LiveHelpNow, you will need to provide your billing information before choosing any services. Please go to Admin Panel -> Account -> Billing info. After billing information is provided, please go to Admin Panel -> Account -> Subscriptions. 1. Choose what services you intend to subscribe to. 2. Click "Add". 3. Choose whether you will be paying monthly or [...]

Does LiveHelpNow integrate with Salesforce? How do I setup the integration?

* This article should be read by the Salesforce administrator in your organization * Referenced link: https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B4c9DEAR" target="_blank LiveHelpNow on AppExchange Purpose of Salesforce integration Send all of your live chat inquiries to Salesforce CRM automatically. Highly configurable and flexible LiveHelpNow [...]

I would like to skin our Knowledge Base system so it looks just like our main website, is this possible, and if so how do I do that?

LiveHelpNow powered support portal may be completely customized to matchyour brand. One of our specialists may complete all the customization work for you with our Account Makeover. You can purchase the Account Makeover service by logging in and going to Admin panel -> My Account -> Services. --> To complete the customization please follow these steps: Publish CNAME record in your DNS [...]