How can I set up department routing through pre-chat requirements?

To set up deparment routing via the live chat window's pre-chat requirements, please follow these simple steps: 1. Go to Admin Panel > System setup -> Departments. - http://help.livehelpnow.net/article/1/19860/managing-departments" target="_blank Configure departments for your account. 2. Go to Admin Panel > System setup > Agents. - Add/Edit agents and assign them to departments. (If [...]

Which IPs/Ports should I configure in our firewall to enable LiveHelpNow service?

Please whitelist *.livehelpnow.net and open ports 80 and 443 in your firewall settings. If your firewall does not support 'wildcard' addresses (ex: *.livehelpnow.net) please allow the following domains and IPs: livehelpnow.net www.livehelpnow.net developer.livehelpnow.net app.livehelpnow.net cdn.livehelpnow.net LiveHelpNow uses Cloudflare DNS. Please refer to https://www.cloudflare.com/ips/ [...]

How can I find out if my network is having trouble connecting to LiveHelpNow?

LiveHelpNow is hosted on the cloud with facilities in different geographic areas of the US and Europe. If you experience slow loading of the operator panel, notice delays when sending & receiving messages, or get delayed alerts from the LiveHelpNow Alerter please check your network for connectivity issues by doing the following: Go to http://www.pingtest.net to have your connection [...]

Does LiveHelpNow support different languages?

Yes. You can translate your LiveHelpNow account into any language for the customer facing side of the software. Here are the steps to customize each live chat workflow into the language you desire. Surveys (Create multiple surveys, including post-chat surveys) http://help.livehelpnow.net/article.aspx?cid=1&aid=12768 Chat System Chat widget labels - This article will show you how [...]

How do I upgrade to paid subscription?

To Subscribe to LiveHelpNow, you will need to provide your billing information before choosing any services. Please go to Admin Panel -> Account -> Billing info. After billing information is provided, please go to Admin Panel -> Account -> Subscriptions. 1. Choose what services you intend to subscribe to. 2. Click "Add". 3. Choose whether you will be paying monthly or [...]