How do I accept chat request and how do I transfer it to another operator or department?

Please watch this short video showing the steps to accept and transfer chat [...]

What is Email-Ticket Management and why do I need it?

What currently happens if a customer issue or question is reported but you can't address it immediately? How do customer issues or questions even get communicated, probably email or contact form? What quality assurance do you have in place to make sure that a customer question or issue has actually been addressed properly? Where is all your customer-to-support communications currently stored, in [...]

How do I show agent photos in the chat window for my customers to make it more personal

To have agents' photos show in the chat window please do the following: Go to Admin Panel -> System Setup -> Departments and select the department the agents are in. Check 'Display Agent's Photo In Chat' and select 'Update department'. Upload photographs for each operator in this department, please make sure that photographs do not exceed 110px in width. To upload photographs please go to [...]

How do I install the live chat system on my website?

If your website uses Google Tag Manager, we recommend https://help.livehelpnow.net/1/kb/article/103932/integrating-livehelpnow-into-google-tag-manager installing LiveHelpNow widget code in your GTM instead. If your website does not use Google Tag Manager, please follow this short video to review the installation process: Here are the steps. Login to your LiveHelpNow account Select (Switch to [...]

Is it possible to block IPs from being able to start chat session or submit tickets?

Yes, You can select which IP addresses to blacklist(block) These blocked IP addresses will not be able to start a chat session, submit a ticket inquiry or have any other communication with your support staff over the LiveHelpNow platform. They will still have full access to your website. If you find it necessary to ban a visitor, this can be done in the Agent Workspace. Select a browsing visitor [...]