How do I show operator photos in the chat window for my customers to make it more personal

To have operators' photos show in the chat window please do the following: Go to Admin Panel -> System Setup -> Departments and select the department the operators are in. Check 'Display Operator's Photo In Chat' and select 'Update department'. Upload photographs for each operator in this department, please make sure that photographs do not exceed 110px in width. To upload photographs [...]

Are there any limitations in the Trial account?

Absolutely not.You will have full access to all products of LiveHelpNow suite for 30 days, no limitations, no constraints and best of all - no credit card is required to start your trial! You may have up to 5 operators and all the feature which includes Chat System, Ticket System, Support System, Analytics and all the rest.At the end of the Trial you will have an opportunity to upgrade your [...]

Is it possible to block IPs from being able to start chat session or submit tickets?

Yes, You can select which IP addresses to blacklist(block) These blocked IP addresses will not be able to start a chat session, submit a ticket inquiry or have any other communication with your support staff over the LiveHelpNow platform. They will still have full access to your website. If you find it necessary to ban a visitor, this can be done in the Operator panel. Select a browsing visitor [...]

What is LiveHelpNow? What does it do? How does it help? Why is it the best help desk software today?

LiveHelpNow is the most comprehensive customer service solution on the market today with 6 years in a row being awarded #1 spot by TopTenREVIEWS and being included in Inc. 5000 list of fastest growing companies Superb multi branding abilities allowing a call center of any size use LiveHelpNow to support multiple brands with ease. Our flagship product is Live Chat featuring advanced queuing and [...]