I would like to redirect the visitor to a custom offline contact form which already exists on my site instead of opening LiveHelpNow "leave a message" form, is this possible?

To direct customers to a custom page on your website when all agents are offline we recommend first configuring embedded widget to hide chat tab when all agents are offline. You may do so in Admin Panel > System setup > Website code, open embedded widget settings and change Offline button state to Hidden. You will then need to add a hidden link, button, image, etc. on your website to be [...]

What is “whisper mode” and how do I use it?

LiveHelpNow patent pending Whisper Technology allows Live Chat agents to monitor and coach each other as they chat with customers. “Whispers” will only appear for your chat agents, not for your visitors. To whisper a message to another operator: Select an active chat session assigned to an operator other than yourself. Type your message into the chat box and Send the [...]

How do i point a subdomain for my domain to my Knowledge Base System account?

What is CNAME record A CNAME, or Canonical Name, record is an entry within the Domain Name System (DNS) that specifies where a user can find your web pages, or any other URL. You'll use this to associate your custom domain with your Knowledge Base System hosted by LiveHelpNow. First decide on a subdomain you would like to use for your Knowledge base. You could use something like [...]

Does your software offer visitor tracking?

Yes, real-time visitor monitoring is provided in the LiveHelpNow widget code installed on your website. You will be able to see how visitors are finding your site, how long they stay, their physical location and company ISP, and other info.According to LiveHelpNow EULA every account must purchase at least 1 operator license per each 1000 unique daily visitors to the website tracked by LiveHelpNow [...]

Can I use custom live chat online/offline buttons/images instead of the ones you provide?

For Embedded widget: Go to Admin Panel > System setup > Website code Open widget settings for which you would like to use custom button. Uncheck "Button" and click "Save" button Now your Embedded widget installation has no visual representation on your website allowing you to link any HTML element on your website to launch LiveHelpNow widget.It is simply done by using this JavaScript [...]