Can I chat with my customers on my cell phone?

Absolutely. LiveHelpNow Help Desk Mobile App is available for all devices. Use our iPhone App: Or our Android [...]

I received a pop-up invitation to chat after I installed the chat button code but now I do not see it.

The auto-invitation is shown once per visitor per hour.This is done in this way to avoid irritating your visitors with constant invitations to chat. You may override this behavior by forcing invitation to [...]

I would like to route visitors to different departments setup in my LiveHelpNow account automatically, without the need for the visitor to even make a department selection. Is it possible?

This article is outdated and only covers popup chat windows(legacy). If your account uses Embedded chat window, you may configure its department routing in Admin Panel>System setup>Website code. A Help Desk Software wouldn't be complete without Department Routing functionality.Department Routing is a function of live chat to route to a particular department in a company. Here are some [...]

How do I setup two or more customized chat portals on different websites all under the same account?

In the live chat software, you can have two or more different live chat portals supporting different products or even companies, while residing under the same LiveHelpNow account which would look and act differently for your customers while still connecting them to the same LiveHelpNow account. To accomplish this please follow these steps: Start by creating a new department for the new [...]

How easy is it to cancel an account?

We, at LiveHelpNow, are all about privacy, security, convenience and reliability. With that said, any cancellation requests through chat or tickets cannot be honored for security reasons.It is extremely easy to cancel your account:1. Switch to Admin Panel2. Click on "Account"3. Click on "Subscriptions"4. Click on "Cancel subscription" link to cancel your service.Your service will be cancelled [...]