Can I place chat buttons on more than one site/domain?

Yes, you can place chat button on unlimited number of websites/domains.This is something that makes LiveHelpNow stand out - we do NOT limit you in any [...]

Is there a limit to the number of chats I can have each month?

LiveHelpNow does not have ANY limits. You can have unlimited number of chat sessions, submitted tickets or recorded support system KB articles each [...]

How do I search chat history? I want to view past chats I've had with customers

It's easy to view transcripts from past chats in LiveHelpNow live chat software. Here are the steps: 1. Switch to Admin Panel2. Select "Reporting->Reports".3. Select Chat System on the left, click the "Chat Transcripts" report, and enter a date range at the top-right to retreive your transcripts. Searching Chat History: 1. Use the pick list to narrow your chat transcript search by operator [...]

How do I change the message that appears when I terminate a chat session or initial greeting, etc.?

1. Click to switch to "Admin Panel" 2. Select Chat > Chat Windows 3. Select Chat window and open "System Messages" section 4. You can customize "Chat session terminated" and other system messages used in chat conversation in this [...]

How do I customize the Welcome Message Sent at the start of a Chat Session?

1. Click to switch to "Admin Panel"2. Select Chat > Chat Window, select chat window for which you need to customize messages3. Open "System Messages" section4. You can customize "Welcome Message" and other messages on this [...]