Is there a limit to the number of chats I can have each month?

LiveHelpNow does not have ANY limits. You can have unlimited number of chat sessions, submitted tickets or recorded support system KB articles each [...]

How do I search chat history? I want to view past chats I've had with customers

It's easy to view transcripts from past chats in LiveHelpNow http://www.livehelpnow.net/products/live-chat-system live chat software. Here are the steps: 1. Switch to Admin Panel 2. Select "Reporting->Reports". 3. Select Chat System on the left, click the "Chat Transcripts" report, and enter a date range at the top-right to retreive your transcripts. Searching Chat History: 1. Use the pick [...]

How do I change the message that appears when I terminate a chat session or initial greeting, etc.?

1. Click to switch to "Admin Panel" 2. Select Chat > Chat Windows 3. Select Chat window and open "System Messages" section 4. You can customize "Chat session terminated" and other system messages used in chat conversation in this [...]

How do I view the session History for a visitor? (The pages that a visitor has visited in this Particular Session on my Web site).

1. Select a visitor in the visitors grid: 2. Click on "History" tab then select "pages" to see navigation history. src="https://cdn.livehelpnow.net/clients/1/kb/broseinghis_6ff66e38-7e02-4054-98d8-85b51fb320ed.png" id="23a69488-7307-4801-a093-284b8f1729ff" alt="broseinghis" width="1061" height="574" data-image="23a69488-7307-4801-a093-284b8f1729ff" style="width: 1061px; max-width: 1061px; height: [...]

How do I manage the chat windows when I am chatting with more than one customer?

LiveHelpNow is very proud to introduce "color driven chat", designed for stess-free simultaneous chatting. Here's how easy it is to chat with multiple customers at the same time in the LiveHelpNow http://www.livehelpnow.net/products/live-chat-system live chat software operator panel: Each chatting visitor is marked with a colored icon according to his/her status: RED - Brand new chat, Chat [...]