I have multiple web sites I would like to support. Is this possible with LiveHelpNow ?
Absolutely.You can use one LiveHelpNow account to provide support on unlimited websites.Moreover, we let you customize chat windows for each of your sites so they look like the site they are installed on yet connecting customers to the same operator!This article has more information on how to setup multiple chat portals for the same [...]
What are the software requirements for running the LiveHelpNow Alerter?
Works on any Windows system or any Mac OS X system Minimum of 500mb RAM Works in any browser Mobile Chat supports Blackberries with 4.7+ OS, Windows Mobile 6, iPhone, Google phone, Droids The latest version of the Alerter operator software is available for download here: [...]
How many web agents does my site require?
It all depends on how many visitors your site receives daily.On average 1 chat agent for each 50 daily visitors should be sufficient.So if your site serves 200 unique visitors daily it is recommended to have 4 chat agents assuming the live chat button is installed in visible location on your [...]
Can my agents handle more than one chat at a time?
Absolutely! The LiveHelpNow operator panel is layed out in order to helps an agent serve up to 5 chat session simultaneously with minimum stress. Of course an agent can serve unlimited chat sessions at a time, we just recommend no more than 5. How do I manage the chat windows when I am chatting with more than one [...]
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