How do I install LiveHelpNow widget on Magento website?

If your Magento site uses Google Tag Manager, we recommend installing LiveHelpNow widget code in your GTM instead. To add the LiveHelpNow widget via the Admin Page On the Magento Admin page, click on System > Configuration. In the sidebar, click General > Design > HTML Head or Footer. Paste your LiveHelpNow live chat script code found in Admin Panel->Chat [...]

How do I customize multiple chat windows for different languages

Create a new chat window for each language you would like to support in Admin Panel-> Chat ->Chat windows Please customize pre-chat, post-chat, system messages and automations sections for each chat window to match your language. Add and configure Post Chat Surveys for each language(recommended) Finally, get your code for the newly created chat window in Admin Panel > System [...]

How do I deal with SPAM emails that are being created as tickets in my account?

To filter SPAM emails you will need to create a trigger. LiveHelpNow automatically gives every email a SPAM Score. SPAM Score above 4.0 is very likely a spam email. Knowing this, the following automation (Admin Panel - Ticket - Automations) will do the [...]

I would like to show a name and time for each chat message in the embedded widget

If you would like to display sender name and time sent for each chat message within the embedded widget please add the following CSS style to your page: #lhnHelpOutCenter div.lhnCustomerMessage > span, #lhnHelpOutCenter div.lhnOperatorMessage > span{ display: block !important; [...]

Alerter is showing "connecting to notifications" message that does not go away

When launching LiveHelpNow console within windows App (Alerter) you might see "Connecting to notifications" message which is permanently displaying on the screen like so: src="http://supportsystem.LiveHelpNow.net/resources/1/Alerter/connecting_to_notifications.png" width="400" height="137 To resolve the issue please first make sure your network is not blocking LiveHelpNow service and if it is, [...]