GDPR Compliance info

About GPR regulation These new provisions create a unified European framework for personal data protection which until now has been governed by the French Data Protection Act of 6 January 1978 and the EU directive 95/46/CE adopted in 1995 and transposed into French law with Law 2004-801 of 6 August 2004. These texts established the principles relating to how the personal data of natural persons [...]

I would like to add LiveHelpNow chat to my iPhone/Android App

Install LiveHelpNow Chat in your existing mobile app Before starting development on embedding LiveHelpNow live chat into your mobile app, please consider using LiveHelpNow SMS Chat feature allowing customers to text for support. Implementing SMS requires minimal development as customers will use text messaging service on their phone to communicate with you. Please see more here: [...]

How do I install LiveHelpNow widget on Magento website?

If your Magento site uses Google Tag Manager, we recommend installing LiveHelpNow widget code in your GTM instead. To add the LiveHelpNow widget via the Admin Page On the Magento Admin page, click on System > Configuration. In the sidebar, click General > Design > HTML Head or Footer. Paste your LiveHelpNow live chat script code found in Admin Panel->Chat [...]

How do I customize multiple chat windows for different languages

Create a new chat window for each language you would like to support in Admin Panel-> Chat ->Chat windows Please customize pre-chat, post-chat, system messages and automations sections for each chat window to match your language. Add and configure Post Chat Surveys for each language(recommended) Finally, get your code for the newly created chat window in Admin Panel > System [...]

How do I deal with SPAM emails that are being created as tickets in my account?

To filter SPAM emails you will need to create a trigger. LiveHelpNow automatically gives every email a SPAM Score. SPAM Score above 4.0 is very likely a spam email. Knowing this, the following automation (Admin Panel - Ticket - Automations) will do the [...]