How do I make the embedded window use Google Analytics Classic (gaq) or Google Tag Manager (gtm) instead of the Universal Google Analytics (ga)?

If you have Universal Google Analytics (ga) installed on your website along with Google Analytics Classic (gaq) and / or Google Tag Manager (gtm), LiveHelpNow embedded window will always default to (ga). You can force the embedded window to use the one of the other two products by adding the following code to the LiveHelpNow lhnJsSdk script. function lhnJsSdkReady() { [...]

How do I get Google Analytics to fire off LiveHelpNow event with only having Google Tag Manager on my website?

If you have Google Tags Manager installed on your website, the embedded window will send tag triggers to the following LiveHelpNow events: - Invite-Shown - Invite-Accepted - Invite-Declined - Prechat-Survey - Offline-Form-Opened - Offline-Form-Submitted - Chat-Started - Survey-Opened - Survey-Submitted - Callback-Opened - Callback-Submitted When LiveHelpNow fires a Google Tag [...]

How do i customize Embedded widget to closely match my website colors?

Embedded widget does not use iFrame and is just another DOM element on your web page allowing to completely style it by using CSS residing within your website styles. We recommend using Google Chrome Dev Tools inspect tool to find element you would like to style. Here are all of the elements of the Embedded Widget available to be styled: div#lhnHocButton div.lhnHocChatBtnCont { [...]

How do i change title, button text, appearance etc. of the Embedded Widget?

Changing appearance Embedded widget does not use iFrames and is just another DOM element on your web page allowing to completely style it by using CSS residing within your website page styles. We recommend using Google Chrome Dev Tools inspect tool to find element you would like to style. Here are some of the elements of the Embedded Widget, please do not copy and paste these styles to be [...]

I would like to hide the tab for the embedded window when all agents are offline

To hide the tab for the embedded widget installation when all agents are offline please follow these steps: Navigate to Admin Panel > System setup > Website code. Open embedded widget settings you would like to hide when offline. Change "Offline button state" to hidden. Click save button. You do not need to copy the code and paste again within your website. The change is affected [...]