How to securely exchange confidential information in a chat session or an email/ticket?

At LiveHelpNow, we don't only know how to spell security We’re big believers in it. In the past, our chat sessions and emails have always been great for holding secure online conversations with prospects and clients. Unfortunately, there was no simple way to securely share confidential information. But, that was then – and this is now. Our new, unique feature, "Secure Forms" enables you to create [...]

I updated to windows 10, now the Windows App does not give sound notifications, why?

When updating to windows 10, the alerter's sound properties become part of the audio mixer. Here are the steps to turn the volume up on the alerter in Windows 10:Step 1:Locate the audio properties on your task bar:Step 2:Then right click on the audio icon and select, "Open Volume Mixer"Step 3:Locate LiveHelpNow and turn the volume up:Adjust the volume to your [...]

Is it possible to supply and pre-fill on the pre-chat form already known information by our website such as customer name, email, etc?

You may easily supply pre-chat fields to be pre-filled/auto-submited within the pre-chat window so customer does not have to provide an already known by your website/service customer information. Here are the easy steps: Make sure that every prechat field is linked to a CRM field in Admin panel->Chat -> Chat windows-> Select chat window and select Prechat requirements Include [...]

When installing LiveHelpNow on Windows PC i get error 2503 followed by 2502

Whenever you try to install or update LiveHelpNow Windows App which uses an .msi installer, the installation gets up to the final step and the progress bar almost reaches the end, but the install suddenly fails with an error 2503, followed by an error 2502. The error is caused by insuficient permissions the user's account is allocated on the PC. It may also be caused by Domain restrictions, [...]

How exactly does LiveHelpNow text-enable a landline phone number?

Let’s start with a key clarification: It is not the 'landline' that receives a text message; it is the ‘number.’ In both the voice and text messaging networks, the number acts as an address to which traffic is routed. Because we are accustomed to both voice and text routing to the same mobile device, most people think they are linked together, but in fact the voice and text networks are [...]