• 461
• 0

Shared agent drafts

• 5905
• 0

Allow customers to submit inquiries via URL, link

• 6235
• 0

Activating post ticket survey

• 13038
• 2
• 0

Dealing with SPAM

• 30323
• 26

Exchange of confidential information in chat or ticket

• 29417
• 57

Ticket SLA and Reminders

• 28038
• 58

Right-to-left language support

• 24929
• 33

Supporting multiple brand with email-ticketing system

• 28286
• 29

Importing Canned and Knowledge base content from other systems

• 33720
• 40

Mail Profile Setup - Email "From" address setup

• 28889
• 27

How to Setup Support Ticket Automations

• 33304
• 29

Adding Watchers to Tickets

• 28105
• 26

Add customer satisfaction surveys to your ticket responses and resolutions

• 32998
• 63
• 0

Ticket Autoresponder Email Templates

• 34840
• 33

Managing Ticket-Email Notifications