How do I close a ticket? What does “working” or “waiting for response” mean?

LiveHelpNow Email-Ticket Management allows you to manage inquiries collaboratively in order to provide the most service to your customers in the least amount of time. Each Ticket starts out as “Open” in the ticket grid and ends up “Closed” when it is resolved. Select an open ticket to expand the Ticket info and click “Accept” to start working on it. You can also “Assign” the ticket to a [...]

Can I view visitors raw log data (IP Address, Hostname, etc.) for more than 2 days?

LiveHelpNow stores visitor raw log data (IP Address, Hostname, etc.) for 48 hrs. The raw data is analyzed every 24 hours and compiled into individual reports (i.e. visitors by country/city, referrers, computer type, search keywords, search engines, chat session origin, and many, many more) Once reports are produced the data is purged. The report analytics data is stored for 12-24 months and may [...]

How do I brand and customize the Chat System?

The LiveHelpNow Chat System is customizable to fit your branding and language preferences. Implementation begins when you add Live Chat Code to your site or email it to your webmaster. Get LiveHelpNow Widget Code: Admin Panel -> System Setup -> Website code Download LiveHelpNow Alerter: http://www.livehelpnow.net/alerter (Optional, but very useful app for Operators) Customize [...]

How can I set up department routing through pre-chat requirements?

To set up deparment routing via the live chat window's pre-chat requirements, please follow these simple steps: 1. Go to Admin Panel > Sstem setup -> Departments. - Configure departments for your account. 2. Go to Admin Panel > System setup > Operators. - Add/Edit operators and assign them to departments. (If you need an operator assigned to multiple departments, [...]

I do not see my Alerter icon on Windows 7, where is it?

This short video [...]