What reports are available in the LiveHelpNow Analytics system?

Executive Reports Main Overview Visits & Page views, New vs. Returning Visitors, Chat Sessions, Visits by Source. Marketing Overview Top 5 Referrers, Top 5 Keywords, Top 3 Campaign Sources (direct hit, via referral, via search) Content Overview Top 5 Entrances, Top 5 Exits, Top 5 Content Marketing Reports Referrers Top Referrers Referrer URLs Top Referrer URLs Search Engines Top Referring [...]

How do I use the callback system?

The callback request system allows your customers to notify you when they need to speak with a live agent. It adds the functionality of an answering machine to your company website. Select an open callback to expand the Callback request info and click “Assign” to direct the callback to an agent. src="https://cdn.livehelpnow.net/clients/1/kb/callbackassign_c238a5c4-61a3-4202-85de-9189feedb137.png" [...]

How do I close a ticket? What does “working” or “waiting for response” mean?

LiveHelpNow Email-Ticket Management allows you to manage inquiries collaboratively in order to provide the most service to your customers in the least amount of time. Each Ticket starts out as “Open” in the ticket grid and ends up “Closed” when it is resolved. Select an open ticket to expand the Ticket info and click “Accept” to start working on it. You can also “Assign” the ticket to a [...]

Can I view visitors raw log data (IP Address, Hostname, etc.) for more than 2 days?

LiveHelpNow stores visitor raw log data (IP Address, Hostname, etc.) for 48 hrs. The raw data is analyzed every 24 hours and compiled into individual reports (i.e. visitors by country/city, referrers, computer type, search keywords, search engines, chat session origin, and many, many more) Once reports are produced the data is purged. The report analytics data is stored for 12-24 months and may [...]

How do I brand and customize the Chat System?

The LiveHelpNow Chat System is customizable to fit your branding and language preferences. Implementation begins when you add Live Chat Code to your site or email it to your webmaster. Get LiveHelpNow Widget Code: Admin Panel -> System Setup -> Website code Download LiveHelpNow Alerter: http://www.livehelpnow.net/alerter http://www.livehelpnow.net/alerter (Optional, but very useful app for [...]