I would like to publish our Knowledge Base so it can be accessed by our customers, what are the steps?

You may need the help of your webmaster to publish your Knowledge Base. Here are the steps:1. Login to your LiveHelpNow account, Switch to admin panel and go to Support channels-> Support portal. 2. Add CNAME record for your domain and point it to kb.livehelpnow.net, i.e. help.yourdomain.com pointed to kb.livehelpnow.net how to publish CNAME record for your domain 3. Provide full URL of the [...]

My operator panel loads slowly, sometimes shows "Page not found" errors, or even freezes or shows unordered/messy information.

The LiveHelpNow operator panel may be loading slowly because of internet connectivity issues, firewall settings on your network, or restrictions within the Internet Explorer browser. If you have determined that internet connectivity and firewall settings are not the issue, then please complete these steps at your computer: 1. Download the latest version of the LiveHelpNow Alerter: [...]

New visitor notification sometimes is very late or not shows at all, why is that?

New visitor notification may be set in the Windows App settings and it is designed to alert operators of new visitor arrival. New visitor notification will only show if the following is true: The Operator Panel must be closed or minimized. If operator panel is open, the Alerter will assume that the operator is aware of all the activity on the site and does not need to be alerted. New [...]

How do I accept chat request and how do I transfer it to another operator or department?

Please watch this short video showing the steps to accept and transfer chat [...]

What is Email-Ticket Management and why do I need it?

What currently happens if a customer issue or question is reported but you can't address it immediately?How do customer issues or questions even get communicated, probably email or contact form?What quality assurance do you have in place to make sure that a customer question or issue has actually been addressed properly?Where is all your customer-to-support communications currently stored, in [...]