Does LiveHelpNow integrate with Salesforce? How do I setup the integration?

* This article should be read by the Salesforce administrator in your organization * Referenced link: https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B4c9DEAR" target="_blank LiveHelpNow on AppExchange Purpose of Salesforce integration Send all of your live chat inquiries to Salesforce CRM automatically. Highly configurable and flexible LiveHelpNow [...]

I would like to skin our Knowledge Base system so it looks just like our main website, is this possible, and if so how do I do that?

LiveHelpNow powered support portal may be completely customized to matchyour brand. One of our specialists may complete all the customization work for you with our Account Makeover. You can purchase the Account Makeover service by logging in and going to Admin panel -> My Account -> Services. --> To complete the customization please follow these steps: Publish CNAME record in your DNS [...]

I would like to publish our Knowledge Base so it can be accessed by our customers, what are the steps?

You may need the help of your webmaster to publish your Knowledge Base. Here are the steps: 1. Login to your LiveHelpNow account, Switch to admin panel and go to Support channels-> Support portal. 2. Add CNAME record for your domain and point it to kb.livehelpnow.net, i.e. help.yourdomain.com pointed to kb.livehelpnow.net title="CNAME publish" [...]

My agent workspace loads slowly, sometimes shows "Page not found" errors, or even freezes or shows unordered/messy information.

The LiveHelpNow agent workspace may be loading slowly because of http://help.livehelpnow.net/article/1/7337/" target="_blank internet connectivity issues, http://help.livehelpnow.net/article/1/8164/" target="_blank firewall settings on your network, or restrictions within the Internet Explorer browser. If you have determined that internet connectivity and firewall settings are not the issue, then [...]

New visitor notification sometimes is very late or not shows at all, why is that?

New visitor notification may be set in the title="Alerter" http://www.livehelpnow.net/alerter Windows App settings and it is designed to alert agents of new visitor arrival. To configure the new visitor notification setting, click the gear icon at the top right hand side of the workspace and select "tools" then "Preferences". Then select the new visitors checkbox. [...]