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Chat session initialization

  • Date updated 2012-07-06
  • Author LiveHelpNow
  • Comments 0
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  • Categories
  • Getting Started
  • Training Resources
  • Tags
  • alerter
  • notification
  • visit
  • visitor

How will I know when someone enters the chat?

If you are using LiveHelpNow operator console (http://www.livehelpnow.net/alerter) and your status is "Online" you will see a notification immediately after visitor starts a new chat session.

If you are using web-based operator console you will hear a "door-bell" sound and the visitor who started the chat session will be marked with a bright red icon and "Chatting" status.

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