How do Proactive Chat Invitations work?
Proactive messaging allows LiveHelpNow chat operators to proactively invite browsing visitors to chat by sending a custom tailored message based on visitor's location, a page the visitor is on or any other factors.
Consider this:
- Your website sells cars.
- A visitor arrives to your website and LiveHelpNow operator is immediately notified of a newly arrived visitor, his or her GEO location, referral information like Google search query and other system detected info.
- A visitor proceeds to Toyota Camry page and stays there for 30 seconds.
Just to clarify: LiveHelpNow live chat software provides and reports all this info in real time! - LiveHelpNow operator (you) determines that the visitor is a prospect and proactively invites visitor to chat by saying... "Hello, my name is Nancy, I see that you are interested in Toyota Camry, we now have 2 in stock Blue and White, I would be more than happy to send you their details"
Now imagine the possibilities! You can greet your visitors as you would in a physical store, your website becomes a physical location, with a live salesperson in it!