Single Sign-On (SSO) Configuration v1

Your customers are added as contacts in LiveHelpNow. You can enable different SSO login options for your agents, employees, and contacts. 

Here's how you can configure Agent, Employee or Contact SSO 

1. Login to your LiveHelpNow account, switch to the admin panel and select 'Security' > 'Single Sign-On' in the left sidebar. 

2. Provide Name, Domain, Identity Provider and Scope
   
   
   
   Make sure domain is defined without http(s) and www. 
   
   If you are configuring SSO for Contacts(Customers, Employees), please select End-User scope (End-User scope apps can then be attached to be used by your Support Portal in Admin Panel > Support Portal > General Settings > Portal Functionality and Security), for Agents SSO please select Agent Match Only if you would like to first add agents manually in Admin Panel > System Setup > Operators, or Agent Match and Create if you would like Agents to be created in your LiveHelpNow account upon successful login with your identity provider if they do not already exist in your account. If creating a new agent requires a license, one will be provisioned automatically. For Agent match and create scope you will be asked to provide Departments to assign new agents to as well as what data new agents will be allowed to access. (You can change restrictions later in Admin Panel > System Setup > Operators)
   
   

3.  Provide connection data for your SSO or upload Meta Data file. 
   
   
   
   
   

4. Map SAML attributes to LiveHelpNow data values. Please make sure your SAML at the very least is able to supply Email address.
   
   
   
   
   
   
5. Download LiveHelpNow connection metadata file to finish setup of LiveHelpNow app within your identity provider configuration.
   
   
   

Configuring in Azure AD

1. Login to your Azure Portal https://portal.azure.com/
2. Navigate to Enterprise Applications
3. Click on 'New Application'
4. Select 'Create your own application'
5. Name your application and select 'Integrate any other application you don't find in the gallery (Non-gallery)'
   
   
   
   
6. Select 'Single sign-on' in the left side menu.
7. Select SAML
   
   
   
   
8. Download Federation Metadata XML
   
   
   
   
9. Upload downloaded XML file as described in the Step #3 at the beginning of this article while configuring Single Sign-On app within LiveHelpNow admin panel.
   
   
   
   
10. To correctly configure Attribute Mapping please use attribute names listed in section #2 of your SAML app in Azure.
    
    
    
    
    
    
11. Download LiveHelpNow metadata for your Single Sign-On app.
    
    
    
    
    
12. Upload LiveHelpNow metadata XML file in Azure SAML app settings
    
    
    
    
    
13. Save the App
    
    
    
    
    
    

Configure Google SAML app

1. Navigate to your organization's Google workspace admin https://admin.google.com/ac/apps
   
   
2. Select Web And Mobile Apps
   
   
3. Select Add App > Custom SAML app
   
   
4. Name the App and select Continue
   
   
5. Download Metadata file
   
   
   
   
   
6. Go to LiveHelpNow Admin Panel > Security > Single Sign-On
   
   
7. Add new app
   
   
8. Provide Name, Domain, Select IDP Google and select scope
   
   Then upload metadata file downloaded in the step 5 in connection data section
   
   
   
   
   
9. Configure Attribute mapping, Click Save button and download app's metadata.
   
   
   
   
   
10. Within Google SAML app settings enter https://auth.livehelpnow.net for Entity ID
    
    
11. For ASC URL please enter the Location value of AssertionConsumerService key.
    
    
    
    
    
    
    
12. Configure attribute mapping and save your Google SAML app.
    
    

If you need further assistance, please feel free to write to help@livehelpnow.com with your questions. We're more than happy to help.