What will visitors see when my live chat is offline?
When you are unavailable to accept live chat requests, LiveHelpNow has you covered. Your visitors will be prompted to leave their questions & contact information for follow-up.
To adjust the offline window settings:
- Click the “Switch to admin panel” button at the top of the operator panel
- Go to Chat System ->Customization-> Chat Window -> click on the window you wish to edit then scroll to the bottom to find "Offline Window Customization" section.
You may customize labels for name, email and message there.
Offline message will be sent via email to the department email the chat installation is being routed to and may be configured in Admin Panel->My account ->Departments.
If you are using LiveHelpNow Support Ticket System please make sure that your department email address is using an email address forwarded to your @livehelpnow.net email account found in Admin Panel->Ticket ->Customization -> Email (you may also use your @livehelpnow.net email in department settings). This way all offline messages will create tickets in your LiveHelpNow account.
Being offline for your customers could be detrimental to your business. If you are unable to staff your chat to be available 24/7, please consider outsourcing live chat to a professional service, such as HelpSquad.