How do I add/update operators on my account?
Adding operators & editing operator profiles in your LiveHelpNow account is very simple to do. The maximum number of operators you can add depends on the number of operator licenses you've subscribed to.
Admins: Manage your subscription by logging in and switching to Admin panel -> My Account -> Services.
To add an operator:
- Login to your LiveHelpNow account
- Select [Switch to admin panel] -> My Account -> Operators
- Click [Add Operator] located at the top right
- Fill out all required fields (marked with an *) and select [Add Operator] to save your settings
When you add a new operator, an email is automatically sent to them with login instructions.
If for any reason the operator has not received the email you can go into their profile and click "send invitation" underneath their password field.
To edit an operator profile:
- Login to your LiveHelpNow account
- Select [Switch to admin panel] -> My Account -> Operators
- Select an operator profile from the list of operators
- Make any required changes to Operator Information and select [Update Operator] to save
If you are completely changing an operator profile for a new agent, the recommended method is to Delete the profile of the last agent and Add a new operator.