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LiveHelpNow Pricing

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How much does LiveHelpNow cost?

LiveHelpNow omnichannel conversation software consists of the following services: A top rated Live Chat System, Chatbots and a live agent assistant powered by AI (Hue), Ticket/Email Management, Knowledge Base, and Call Management.

Essential

from

$39/mo
  • Live chat
  • Knowledge base
  • Support portal for customers
  • Unlimited articles
  • Surveys and canned responses
  • Secure forms
  • Conversion tracking
  • Social channel support
  • Basic automations
  • Basic reporting
  • One chat domain
  • One knowledge base


Professional

Most Popular

from

$59/mo

Everything in Essential Plus

  • Ticketing
  • Workforce management features
  • Advanced automations
  • Performance dashboards and KPI reporting
  • Data export
  • Call logging
  • Phone integration through Zoom for routing and tracking


Premium

from

$79/mo

Everything in Professional plus

  • White glove onboarding
  • Monthly dedicated success call
  • Advanced automations
  • Priority support
  • Removal of LiveHelpNow branding
  • Additional knowledge base capacity
  • Higher limits across automation and reporting and data storage


AI Packaging

Enhance your customer service with AI-powered features

AI Level 0

AI Agent Assist

Included Usage

Unlimited Usage

Description

Internal-only agent assist (never customer-facing). 
Suggests responses, summaries, next steps.

Add Some AI

Knowledge AI

from $99 /mo

Professional or Premium

Included Usage
  • Professional: 2,000 AI Answers
  • Premium: 5,000 AI Answers
Description

Customer-facing, KB-grounded AI answers.
hue AI FAQ bot with the automation and workflows. 

 

Add a LOT of AI

Conversational AI

from $499 /mo + premium

Professional or Premium

Included Usage
  • Professional: 1,000 AI Conversations
  • Premium: 3,000 AI Conversations
Description

Autonomous conversations powered by AI.

 

Add a LOT of AI

Conversational AI Plus

from $799 /mo + premium

Professional or Premium

Included Usage
  • Premium: 7,000+ AI Conversations
Description

Autonomous conversations powered by AI for high-volume chat. 

 

 Additional features:

Decision Chatbot (Rules-Based)

  •  $75 / month per account
  •  Up to 5 actions per step
  •  Non-AI, structured automation

    Security & Compliance Pack
     $49 / month per account
    Includes:
  •  SSO
  •  IP restrictions
  •  HIPAA features (BAA required)
  •  Domain restrictions
  •  Spam IP flagging
    Up to 10,000 chats/month
    Up to 2,500 IPs/month (hard cap)

SMS Messaging

  •  $75 per 2,500 messages
  •  Messages expire monthly
  •  $50 one-time fee per local number

Additional SMS messages may be purchased at any time. See the table below for the cost of additional SMS messages:

SMS MessagesCost/month
2.5k (required with SMS subscription) $25
5k $50
10k $100
25k $240
50k $475
100k $950
150k $1425
200k $1900
250k $2375




Voice & Call Handling

Basic Phone

  •  $9 / month per account
  •  Call logging
  •  Call tracking & routing
  •  Callback flows

Advanced Phone

  •  Starting at $19 / month per account
  •  Everything in Basic Phone
  •  Auto SMS on missed calls
  •  Zoom Phone integration

Branding Removal

  •  Included in Premium
  •  Or $50 / month per account standalone

  

Additional Pricing Information

 

 

 

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